Pursuit Deal Lifecycle Support

HP Inc Poland; Cancún; Híbrido; MXN 223.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote position

Professional development

Health, dental, and vision insurance

Descripción de la vacante

HP Inc Poland seeks a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact, delivering timely, empathetic help across digital channels and ensuring customer satisfaction from anywhere.

Requirements include proven customer support experience and excellent English communication. The role emphasizes remote collaboration, CRM proficiency, and a customer-first mindset with growth opportunities.

Formación

• Experience in a customer support role.
• Excellent written and verbal English communication.
• Strong problem-solving and remote work capability.

Responsabilidades

• Respond to customer inquiries via email, chat, and social media promptly.
• Troubleshoot issues and provide accurate information to customers.
• Document interactions and resolutions in the CRM system.
• Identify recurring problems and escalate to appropriate teams.
• Maintain a customer-first approach to ensure satisfaction.

Conocimientos

Customer support experience

English communication

Descripción del empleo

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

About the Role

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Requirements

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote position offering flexibility and work-life balance.
• Opportunities for professional development and career advancement.
• Comprehensive health, dental, and vision insurance.
• A supportive and collaborative team culture, no matter the location.