Commercial Product Manager

American Express; Ciudad de México; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

American Express is seeking a Product Management Manager to define a compelling value proposition, lead cross-functional product strategy, marketing initiatives and governance across risk and compliance. You will optimize end-to-end product architecture and customer journeys, driving growth and operational excellence across platforms.

The role requires strong analytical capabilities, leadership and the ability to translate data into actionable strategies, with fluent English communication and

Qualifications

• Experience shaping product strategy and value propositions.
• Ability to translate data and market trends into actions.
• Knowledge of product architecture and end-to-end processes.
• Proven track record in cross-functional transformation.

Responsibilities

• Develop and drive product, marketing, and commercial strategies aligned with priorities.
• Own and evolve end-to-end product architecture and customer journeys.
• Drive operational excellence by designing and standardizing processes with KPIs.
• Lead product innovation and digital enablement with technology solutions.
• Ensure governance, risk management, and regulatory compliance through controls and training.
• Drive portfolio performance for Small Business and Corporate Card products with data insights.
• Lead cross-functional initiatives and ensure timely delivery of strategic initiatives.

Skills

Strategic & commercial acumen

Portfolio strategy & P&L

Data-driven decision making

Stakeholder influence

Cross-functional leadership

Job description

Job Description

Product Management Manager is responsible for defining and maintaining a compelling value proposition, ensuring products remain relevant, customer-centric, and aligned with business objectives. This role leads cross-functional collaboration to drive product strategy, marketing initiatives, and operational excellence while overseeing governance, risk controls, policies, and compliance. Additionally, the position ensures the effective execution of marketing materials, vendor and agency management, contract oversight, and the continuous improvement of systems, processes, and digital capabilities to support scalable business growth.

Responsibilities

• Develop and drive product, marketing, and commercial strategies aligned with business priorities, customer needs, market trends, and competitive dynamics to strengthen the value proposition and identify growth opportunities.
• Own and evolve the end-to-end product architecture and customer journey, ensuring scalable and integrated product flows across platforms while delivering a seamless customer experience.
• Drive operational excellence and continuous improvement by designing, optimizing, and standardizing processes, leveraging KPIs, dashboards, and performance insights to improve efficiency and accountability.
• Lead product innovation and digital enablement, identifying and implementing technology solutions and capabilities that enhance customer value, streamline workflows, and improve internal efficiency.
• Ensure strong governance, risk management, and regulatory compliance by implementing controls, conducting regular reviews, monitoring adherence to policies and procedures, and providing ongoing guidance and training.
• Drive business and portfolio performance for Small Business and Corporate Card products through portfolio insights, P&L management, customer engagement, and data-driven decision-making, leveraging strong analytical and problem-solving capabilities.
• Lead cross-functional initiatives and project execution, partnering with internal teams and external stakeholders to manage priorities, resolve complex issues, and ensure timely and effective delivery of strategic initiatives.

Qualifications

• Strong strategic and commercial acumen, with experience in market analysis, portfolio strategy, P&L management, and identifying customer and business growth opportunities.
• Strong analytical capabilities, with the ability to translate data, market trends, competitive insights, and customer feedback into actionable strategies and recommendations.
• Solid understanding of product architecture, end-to-end processes, digital capabilities, and risk and control frameworks.
• Proven experience driving product innovation, process optimization, digital enablement, and cross-functional transformation.
• Strong project and program management skills, with the ability to manage multiple priorities and drive initiatives from strategy through execution.
• Excellent leadership, relationship management, and stakeholder influencing skills, with the ability to collaborate effectively across multidisciplinary teams.
• Superior communication and presentation skills, with the ability to articulate complex topics clearly and influence senior stakeholders.
• Strong organizational skills, attention to detail, and commitment to data accuracy and operational excellence.
• External and forward-looking mindset, with the ability to identify emerging trends, competitive dynamics, and new opportunities.
• Self-driven, adaptable, and quick learner, with strong problem-solving capabilities.
• Fluent in English, both written and spoken.