Collections Supervisor - Lead & Grow Team (Bonus)

Zohorecruit; Tijuana; Presencial; MXN 290.000 - 424.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly performance bonus

Christmas bonus

Savings fund

Profit sharing (PTU)

Extra paid days off

Private medical insurance

Friendly work environment

Restaurant and coffee discounts

Descripción de la vacante

Confie, a leading personal lines insurance broker, seeks a Collection Supervisor for its Mexico Shared Services Center in Tijuana. You will administer daily Retail Collections operations, coach agents, and manage the card batch process while safeguarding transaction data and preparing regular performance reports.

Join a fast-paced team with bonuses, growth opportunities, and a focus on quality and operational excellence across the U.S. business.

Formación

• Customer Service and/or Collection experience of 1 year.
• Leadership experience of 1 year.
• Advanced English level.

Responsabilidades

• Administration of the daily operations of Retail Collections to achieve the goals and objectives including coaching sessions with all collection agents ensuring proper collection practices.
• Manage the Credit Card Batch Process and understand the execution.
• Responsible for planning motivational events in the department to create a sense of belonging.
• Responsible for the safeguarding of the physical and electronic information of the transactions carried out by the department
• Preparation of weekly, monthly, and quarterly reports for the presentation of department results.
• Responsible for the administration and supervision of the personnel.
• Responsible for the training and support of doubts of the personnel in his charge.
• Preparation of the pre‑payroll of the personnel under your charge
• Contact between agents and debtors for negotiation best practices
• Responsible for requesting refunds and void credit card payments due to overcharge

Conocimientos

Customer Service

Collection experience

Leadership

Advanced English

Microsoft Office

Excel

Power Point

Windows

Herramientas

Excel

PowerPoint

Windows

Microsoft Office

Descripción del empleo

Confie, a leading personal lines insurance broker, seeks a Collection Supervisor for its Mexico Shared Services Center in Tijuana. You will administer daily Retail Collections operations, coach agents, and manage the card batch process while safeguarding transaction data and preparing regular performance reports.

Join a fast-paced team with bonuses, growth opportunities, and a focus on quality and operational excellence across the U.S. business.