Collections Analyst: Resolve Delinquencies & Negotiate

HP; Tlaquepaque; Híbrido; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

HP is seeking a Collections Analyst in Mexico to analyze and resolve customer payment issues, research claims, and coordinate with HP partners to ensure timely resolution. The role focuses on evaluating delinquent accounts, negotiating payments, and identifying trends to prevent future delinquencies.

The position requires a university degree in business or economics and typically 2–4 years of experience in collections, accounts payable, or logistics, with strong communication, negotiation, and

Formación

• First level university degree with a focus in business or economics recommended or equivalent experience.
• Typically, 2–4 years of experience in collection, accounts payable, or logistics.

Responsabilidades

• Analyzes and researches customer's claims and deductions and determines the type of communication method to facilitate payment or resolution.
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
• Recognizes trends for non-payment and resolves issues by engaging internal partners.
• Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
• Analyzes at-risk customers and recommends account strategies to prevent delinquencies.

Conocimientos

Negotiation

Conflict resolution

Communication

Analytical thinking

Problem solving

Accounting knowledge

Financial concepts

Prioritization

Order management

Dispute management

Logistics knowledge

Influence skills

Educación

Bachelor's degree in business or economics

Descripción del empleo

HP is seeking a Collections Analyst in Mexico to analyze and resolve customer payment issues, research claims, and coordinate with HP partners to ensure timely resolution. The role focuses on evaluating delinquent accounts, negotiating payments, and identifying trends to prevent future delinquencies.

The position requires a university degree in business or economics and typically 2–4 years of experience in collections, accounts payable, or logistics, with strong communication, negotiation, and