CO Director Foods Mexico

Unilever PLC; Ciudad de México; Remote; MXN 2,600,000 - 3,200,000; Full time

Job summary

Unilever in Mexiko sucht eine/n CO Director MX zur Leitung der Customer Operations. Sie verbinden Planung, Kundenerfahrung und Logistik, um Servicelevels, Bestände und Kosten zu optimieren. Die Rolle arbeitet eng mit Vertrieb, Marketing, Finanzen und Fertigung zusammen und gestaltet Transformationen sowie langfristige Fähigkeiten.

Sie berichten an den SC Head LATAM und führen das Team in Mexiko, um eine integrierte End-to-End-Operation sicherzustellen.

Qualifications

• Mehr als 10 Jahre Erfahrung in Supply Chain, Customer Operations, Planung oder Logistik.
• Erfahrung in der Leitung multidisziplinärer Teams und komplexer Organisationen.
• Erfahrung in integrierten Planungsprozessen und Kundenservice-Management.
• Erfahrung in Geschäfts transformation und kontinuierlicher Verbesserung.
• Erfahrung im Stakeholder-Management und in funktionsübergreifender Führung.
• Bachelor-Abschluss in Ingenieurwesen, Betriebswirtschaft, Logistik oder verwandtem Bereich.
• MBA/Master-Abschluss bevorzugt.

Responsibilities

• Leitung des integrierten Planungsprozesses (S&OP/IBP) und Abstimmung von Nachfrage, Versorgung und Beständen.
• Definition der Customer-Experience-Strategie und Überwachung von OTIF und Service-Leveln.
• Leitung der Logistikkoordination in Mexiko (Lager, Transport, Distribution).
• Vorantreiben von Transformations-, Automatisierungs- und Digitalisierungsinitiativen.
• Entwicklung und Führung des Customer-Operations-Teams in Mexiko.

Skills

10+ Jahre Berufserfahrung

Führungserfahrung

Stakeholder-Management

Planung & Logistik

Education

Bachelor-Abschluss in Ingenieurwesen

MBA / Postgraduate-Abschluss

Job description

## CO Director Foods MexicoBewerben: Col. Bosques de las Lomas, Mexico: Vollzeit: Heute ausgeschrieben: Enddatum: 20. November 2026 (Noch 13 Tage Zeit für Bewerbung): R-1188749**Job Title** **CO Director MX****Hiring Manager:** Carolina Cardoso**Function** Supply Chain**Work Level and Grade** WL3, 3X**Reports to** SC Head LATAM**Scope** Foods Mexico**Country Location and Worksite Details** Mexico**JOB PURPOSE**Lead the Customer Operations agenda in Mexico, ensuring an integrated end-to-end operation across planning, customer experience and logistics coordination to deliver superior service levels, operational efficiency and sustainable business growth.The role is responsible for defining and executing the Customer Operations strategy for the Mexican market, connecting commercial needs with Supply Chain execution and advancing an integrated vision that optimises product availability, customer experience, inventories and logistics costs. The position works closely with Customer Development, Marketing, Finance, Manufacturing and logistics partners, leading transformation and the development of long-term capabilities across the organisation. The Customer Operations model integrates Integrated Planning, Customer Experience and Strategic Logistics.**KEY RESPONSIBILITIES** **Integrated Planning Leadership** • Lead the integrated planning process (S&OP / IBP).• Align demand, supply, inventories and operational capabilities with business priorities.• Lead decision-making to optimise service levels, inventory, cost and working capital.• Manage supply risks and define mitigation plans.• Drive improvements in forecast accuracy, product availability and inventory productivity.• Ensure the correct connection between commercial and operational plans. **Customer Experience (CEX)** • Define and lead the Customer Experience strategy to ensure service excellence.• Monitor and improve OTIF, Fill Rate, Service Level and customer-experience indicators.• Lead collaboration initiatives with strategic customers and CPFR programmes.• Manage issue-resolution and continuous-improvement processes.• Promote a customer-centred culture and end-to-end execution.• Strengthen Customer Facing and commercial-collaboration capabilities. **Logistics Coordination** • Lead logistics coordination for the Mexican operation, including warehouses, transportation and distribution.• Ensure the availability, resilience and efficiency of the logistics network.• Lead logistics-cost management, productivity and optimisation projects.• Manage operational risks and business-continuity plans.• Drive logistics transformation, automation and digitalisation initiatives. **Performance Management and Transformation** • Define and monitor critical Customer Operations KPIs.• Lead the function’s transformation and continuous-improvement agenda.• Identify opportunities for simplification, automation and efficiency generation.• Lead strategic organisational- and process-transformation projects.• Ensure compliance with governance, compliance and internal-control standards. **Team Leadership** • Lead and develop the Customer Operations team in Mexico.• Develop leaders across Planning, CEX and Logistics capabilities.• Promote a culture of accountability, collaboration and results focus.• Ensure succession, development and talent plans for the organisation.• Lead change management and the evolution of organizational capabilities.**KEY SUCCESS MEASURES (KPIs)** • Service Level / OTIF• Fill Rate• Forecast Accuracy• Inventory Days / Working Capital• Cost-to-Serve• Logistics Cost• Customer Satisfaction• Operational Productivity• Delivery of transformation and savings plans**REQUIRED QUALIFICATIONS** • More than 10 years of experience in Supply Chain, Customer Operations, Planning or Logistics.• Experience leading multidisciplinary teams and complex organisations.• Experience in integrated planning processes and customer-service management.• Experience leading business-transformation and continuous-improvement initiatives.• Experience managing senior stakeholders and providing cross-functional leadership.• Bachelor’s degree in Engineering, Business Administration, Logistics, Supply Chain or a related field.**PREFERRED QUALIFICATIONS**• Postgraduate degree or MBA.