Cloud Systems Support Engineer

Ingenico Group; Estado de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Ingenico Group is seeking a Cloud Solutions Engineer to deploy, configure, and maintain hosted and on-premise payment device management solutions. You will work closely with customers, partners, and internal teams to ensure performance and reliability, while translating complex technical concepts into practical guidance.

The role blends hands-on cloud administration with software deployment and strong customer focus in a global payments environment.

Qualifications

• Experience supporting cloud-based, hosted, and on-premises enterprise apps and infra.
• Strong Linux/Windows Server administration and virtualization knowledge.
• Familiarity with cloud platforms (GCP, Azure, AWS) and networking basics.
• Ability to troubleshoot integrations via REST, XML, JSON and logs.

Responsibilities

• Support deployment, configuration, upgrades, and troubleshooting of hosted and customer-hosted solutions.
• Assist customers with device onboarding, bulk provisioning, and integrations.
• Troubleshoot servers, databases, networking, and cloud infrastructure to ensure reliability.
• Document solutions, generate reports, and drive continuous improvement.

Skills

Bilingual EN/ES

Analytical thinking

Troubleshooting

Customer-facing

Documentation

Education

Bachelor's degree in CS/IS or related

Tools

ELK Stack

Grafana

Prometheus

PostgreSQL/MySQL

REST APIs

Python

Bash

PowerShell

Linux

Windows Server

VMware

Job description

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Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

ABOUT THE ROLE & TEAM

The Cloud Solutions Engineer is responsible for the deployment, configuration, maintenance, and technical support of Ingenico’s hosted and customer-hosted payment device management solutions. Working closely with customers, partners, and internal technical teams, this role ensures reliable solution performance, supports complex technical troubleshooting, and helps customers maximize the value of Ingenico’s technology.

This position combines hands-on experience with cloud technologies, systems administration, networking, databases, and scripting with a strong customer-focused approach. The ideal candidate enjoys solving technical challenges, supporting software deployments, and translating complex technical concepts into practical solutions.

WHAT YOU’LL DO

• Support the deployment, configuration, upgrades, and troubleshooting of Ingenico’s hosted and customer-hosted solutions, including TEM and Ingenico 360.
• Assist customers with device onboarding, bulk provisioning, and technical integrations.
• Troubleshoot Linux and Windows servers, databases, networking, and cloud infrastructure to ensure solution reliability and performance.
• Perform database maintenance and support SQL queries, scripting, and XML/JSON-based configurations.
• Support logging and monitoring tools, including the ELK Stack, to investigate technical issues and identify root causes.
• Collaborate with engineering and support teams to test solutions, resolve complex issues, and improve system performance.
• Deliver technical demonstrations, training, and guidance to customers, partners, and internal teams.
• Document technical solutions, generate reports, and support continuous improvement initiatives.

ABOUT YOUR SKILLS

Experience supporting cloud-based, hosted, and on-premises enterprise applications and infrastructure, ideally across platforms such as Google Cloud Platform (GCP), Microsoft Azure, or AWS.

Strong knowledge of Linux and Windows Server administration, virtualization, and application environments.

Understanding of networking fundamentals, including TCP/IP, DNS, firewalls, load balancers, network connectivity, and troubleshooting.

Experience with SQL and relational databases, preferably PostgreSQL or MySQL, including connectivity and performance troubleshooting.

Familiarity with cloud infrastructure monitoring, logging, and observability tools, such as ELK Stack, Grafana, Prometheus, or similar platforms.

Ability to troubleshoot application integrations using REST APIs, XML, JSON, configuration files, and application logs.

Scripting skills in Python, Bash, PowerShell, or similar languages to automate tasks and support troubleshooting.

Strong analytical and problem-solving skills, with the ability to investigate complex technical issues, identify root causes, and collaborate with engineering and support teams.

Excellent customer-facing communication skills, with the ability to explain technical concepts clearly and support enterprise customers in English and Spanish.

PREFERRED

• Virtual Machine management.
• Understanding / familiarity with cloud platform management and cloud component troubleshooting.
• Java/ Kotlin.

AAP /EEO Statement:

lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.