Cloud SRE II — Incident Management & Automation

Nutanix, Inc.; México; Hybride; MXN 480 000 - 720 000; Plein temps

Résumé du poste

Nutanix, Inc. in Mexico City is seeking an accomplished Systems Reliability Engineer to support our cloud solution in the field and deliver a high-quality product experience to customers.

You will troubleshoot complex issues with customers, collaborate with developers and partners, participate in incident management, and help scale deployments through tooling, with a balanced hybrid work arrangement.

Qualifications

• Minimum 4 years relative working experience.
• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback.
• Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed.
• Professional expertise in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
• Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback.
• Strong analytical and problem-solving skills.
• Fluent proficiency in English.

Responsabilités

• Troubleshoot, debug, reproduce and resolve complex technical issues with customers.
• Collaborate with developers to identify defects and opportunities for product improvement.
• Participate in incident management and root cause analysis (RCA) for critical issues.
• Improve the serviceability of the product by testing new features and developing tools to scale deployments and auto-support infrastructure.
• Provide an analysis of the existing customer base to avoid and minimize risks in the install base.
• Define and inspire changes to the product with the development engineering team based on feedback from customers and partner implementations.
• Collaborate with technology partners (e.g., VMware, Citrix, Microsoft, AWS) to resolve issues and push improvements.
• Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
• Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.

Connaissances

Troubleshooting

Communication

Analytical skills

English proficiency

Team collaboration

Formation

Engineering or Computer Science degree

Outils

VMware ESXi

Linux CLI

Cloud platforms

Description du poste

Nutanix, Inc. in Mexico City is seeking an accomplished Systems Reliability Engineer to support our cloud solution in the field and deliver a high-quality product experience to customers.

You will troubleshoot complex issues with customers, collaborate with developers and partners, participate in incident management, and help scale deployments through tooling, with a balanced hybrid work arrangement.