Cloud Enablement Lead, NORAM & LATAM

PowerToFly; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

SoftwareOne seeks a Cloud Enablement Team Lead to steer NORAM and LATAM cloud operations from Mexico. You will drive onboarding, billing, and service delivery while coordinating with Global Cloud Operations, Billing leaders, and vendors to ensure top-tier customer experiences.

Lead a high-performing team, optimize processes, and implement AI-enabled improvements to boost efficiency and satisfaction. This role demands strong leadership and cross-region collaboration.

Responsabilidades

• Lead, coach, and develop a high-performing Cloud Enablement team supporting NORAM and LATAM.
• Oversee end-to-end cloud onboarding, operations, billing, and service delivery activities.
• Drive operational excellence through process optimization, automation, and AI-enabled improvements.
• Manage escalations, stakeholder communications, and cross-functional collaboration to ensure seamless service delivery.
• Monitor and improve key operational metrics including SLA performance, customer satisfaction, operational efficiency, and revenue protection.

Descripción del empleo

SoftwareOne seeks a Cloud Enablement Team Lead to steer NORAM and LATAM cloud operations from Mexico. You will drive onboarding, billing, and service delivery while coordinating with Global Cloud Operations, Billing leaders, and vendors to ensure top-tier customer experiences.

Lead a high-performing team, optimize processes, and implement AI-enabled improvements to boost efficiency and satisfaction. This role demands strong leadership and cross-region collaboration.