Cloud Contact Center Transformation Consultant
Accenture PLC
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Job summary
Accenture is seeking a Consultant/Manager in Mexico to lead Cloud Contact Center initiatives, design AI chatbot roadmaps, and deliver transformation programs. You will collaborate with global teams, adopt innovative strategies, and drive cost efficiency for clients across industries.
The role requires advanced English, travel availability, and a proven track record in deploying cloud-based contact center solutions.
Qualifications
- Bachelor’s degree completed.
- MBA from a tier 1 institute is highly desirable.
- Availability to travel may be required.
- English Advanced.
- +5 years experience for Consultant or +10 years for Manager in relevant cloud contact center platforms.
- Experience designing and implementing AI chatbot/virtual assistant initiatives.
- Experience creating a transformation roadmap for cloud contact centers.
Responsibilities
- Participate in Cloud Contact Center implementation/optimization projects.
- Adapt methods to create alternative solutions for moderately complex problems.
- Use judgment to determine solutions and seek guidance on complex issues.
- Interact with direct supervisor and possibly peers and clients.
- Determine methods and procedures on new assignments with guidance.
- Decisions often impact the team and client delivery.
- Manage small teams or work streams within Accenture.
Skills
Education
Tools
Job description
Accenture is seeking a Consultant/Manager in Mexico to lead Cloud Contact Center initiatives, design AI chatbot roadmaps, and deliver transformation programs. You will collaborate with global teams, adopt innovative strategies, and drive cost efficiency for clients across industries.
The role requires advanced English, travel availability, and a proven track record in deploying cloud-based contact center solutions.
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