Cloud Contact Center Architect – Google Platform

Accenture; Monterrey; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Accenture is seeking to join our Strategy & Consulting - Global Network, delivering transformation across marketing, commerce, and services. You will participate in Cloud Contact Center implementation and optimization projects for international clients.

The role requires +5 years (Consultant) or +10 years (Manager) in designing and delivering on Google Cloud Platform for Cloud Contact Center, plus AI chatbot/virtual assistant experience and a digital roadmap. Travel for client work is required.

Formación

• Bachelor’s Degree completed.
• MBA from a tier 1 institute is highly desirable.
• Availability to travel may be required.
• English Advanced.
• +5 years experience for Consultant or +10 years of experience for Manager in designing, architecting and delivering in Google Platform for Cloud Contact Center.
• Experience in designing and implementing AI chatbot/ Virtual assistant and defining a comprehensive digital roadmap to integrate with cloud contact center platforms.
• Experience in creating contact center of the future strategy and transformational roadmap.

Responsabilidades

• Participate in Cloud Contact Center implementation/optimization projects.
• Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
• Uses considerable judgment to determine solution and seeks guidance on complex problems.
• Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
• Determines methods and procedures on new assignments with guidance.
• Decisions often impact the team in which they reside.
• Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

Conocimientos

English proficiency

Willing to travel

Educación

Bachelor’s degree completed

MBA from tier 1 institute desirable

Herramientas

Google Cloud Platform

AI chatbot design tools

Descripción del empleo

Accenture is seeking to join our Strategy & Consulting - Global Network, delivering transformation across marketing, commerce, and services. You will participate in Cloud Contact Center implementation and optimization projects for international clients.

The role requires +5 years (Consultant) or +10 years (Manager) in designing and delivering on Google Cloud Platform for Cloud Contact Center, plus AI chatbot/virtual assistant experience and a digital roadmap. Travel for client work is required.