Cloud Contact Center Leader – Global Transformation

Accenture México

Monterrey

Presencial

MXN 1.200.000 - 1.800.000

Jornada completa

Hace 4 días

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

No envíes un currículum genérico: crea un currículum y una carta de presentación adaptados a este puesto concreto.

Supera los filtros ATS

Descripción de la vacante

Accenture Song is seeking a Strategy & Consulting professional to lead cloud contact center initiatives in Mexico. You will work on international projects, shaping digital roadmaps, and driving Living Marketing and Connected Commerce outcomes.

The role requires advanced English, availability to travel, and 5+ years in CXOne-driven consulting or 10+ years for managerial tracks. Join a fast‑paced, innovative environment delivering measurable client impact.

Formación

Bachelor’s degree required; MBA desirable.
5+ years in consulting or 10+ years for manager with CXOne in cloud contact center.
Experience designing AI chatbots and digital roadmaps integration with cloud platforms.
Willingness to travel may be required.

Responsabilidades

Participate in Cloud Contact Center implementation/optimization projects.
Adapts existing methods and procedures to create alternative solutions.
Uses judgment to determine solutions and seeks guidance on complex problems.
Primary upward interaction is with direct supervisor; may interact with clients and Accenture peers.
Determines methods and procedures on new assignments with guidance.
Decisions often impact the team; may manage small teams or work efforts.