Cloud Change Engineer – UPaaS

Teradata Group; Ciudad de México; Presencial; MXN 400.000 - 660.000; Jornada completa

Descripción de la vacante

Teradata in Mexico City is seeking a Cloud Change Engineer – UPaaS to execute scheduled upgrades, patches, and change activities across cloud platforms. You will ensure high availability, controlled change execution, and adherence to runbooks within defined maintenance windows.

Responsibilities include performing pre-checks, upgrades, post-validation, rollback procedures, and collaboration with engineering teams.

Formación

• 2+ years of cloud operations, system administration, or infrastructure support.
• Hands-on exposure to AWS, Azure, or Google Cloud.
• Experience executing changes in production environments with maintenance windows and approval workflows.
• Familiarity with system upgrades, patching, and lifecycle management activities.
• Understanding of change management processes (ITIL or equivalent).

Responsabilidades

• Participate in scheduled maintenance windows aligned to global customer time zones, including off-hours and weekends.
• Execute scheduled upgrades, patches, and maintenance activities following approved change requests and runbooks.
• Perform pre-checks, maintenance execution, and post-validation activities for cloud platform upgrades.
• Support high availability environments by ensuring minimal disruption during planned maintenance windows.
• Adhere strictly to change management processes, including assessment, authorization, and customer-confirmed schedules.
• Troubleshoot issues during upgrade activities and collaborate with engineering teams to resolve them.
• Execute rollback procedures and stabilization tasks to ensure system integrity.
• Follow the “Do No Harm” principles by ensuring all actions align with documented procedures and safeguards.
• Contribute to runbook updates, documentation improvements, and lessons learned from completed upgrades.

Conocimientos

Cloud operations

AWS

Azure

GCP

Change management

ITIL

Educación

Bachelor’s degree in Computer Science, IT, or related field

Descripción del empleo

Teradata in Mexico City is seeking a Cloud Change Engineer – UPaaS to execute scheduled upgrades, patches, and change activities across cloud platforms. You will ensure high availability, controlled change execution, and adherence to runbooks within defined maintenance windows.

Responsibilities include performing pre-checks, upgrades, post-validation, rollback procedures, and collaboration with engineering teams.