Cloud Change Engineer - UPaaS (Upgrade as a Service)

Teradata; Estado de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Teradata in Mexico is seeking a Cloud Change Engineer - UPaaS to execute scheduled upgrades, patches, and maintenance across Vantage Cloud platforms on AWS, Azure, and Google Cloud. You will ensure high availability and adhere to approved runbooks and change management processes.

You will participate in onboarding, shadow experienced engineers, and progressively take ownership of tasks, supporting global teams and maintaining strict change controls during maintenance windows.

Formación

• 2+ years of experience in cloud operations, system administration, or infrastructure support.
• Hands-on exposure to cloud platforms such as AWS, Azure, or Google Cloud.
• Experience executing changes in production environments with maintenance windows and approval workflows.
• Familiarity with system upgrades, patching, and lifecycle management activities.
• Understanding of change management processes (ITIL or equivalent frameworks).
• Strong troubleshooting and analytical skills.

Responsabilidades

• Participate in scheduled maintenance windows aligned to global customer time zones, including off-hours, weekends, and shift-based coverage as required for change execution.
• Execute scheduled upgrades, patches, and maintenance activities following approved change requests and runbooks.
• Perform pre-checks, maintenance execution, and post-validation activities for cloud platform upgrades.
• Support high availability environments by ensuring minimal disruption during planned maintenance windows.
• Adhere strictly to change management processes, including assessment, authorization, and customer-confirmed schedules.
• Troubleshoot issues during upgrade activities and collaborate with engineering teams to resolve them when required.
• Execute rollback procedures and stabilization tasks to ensure system integrity.
• Follow the Do No Harm principles by ensuring all actions align with documented procedures and safeguards.
• Contribute to runbook updates, documentation improvements, and lessons learned from completed upgrades.

Conocimientos

Troubleshooting

Analytical skills

Communication skills

Educación

Bachelor's degree in Computer Science/IT

Herramientas

AWS

Azure

Google Cloud

Descripción del empleo

Teradata in Mexico is seeking a Cloud Change Engineer - UPaaS to execute scheduled upgrades, patches, and maintenance across Vantage Cloud platforms on AWS, Azure, and Google Cloud. You will ensure high availability and adhere to approved runbooks and change management processes.

You will participate in onboarding, shadow experienced engineers, and progressively take ownership of tasks, supporting global teams and maintaining strict change controls during maintenance windows.