Client Operations Leader: OTC & Digital Efficiency (Remote)

Kodak Alaris; Región Centro; Híbrido; MXN 900.000 - 1.100.000; Jornada completa

Descripción de la vacante

Kodak Alaris is seeking a Client Operations Manager to lead a high-performing team of Client Operations Advisors within the Americas OTC ecosystem. You will optimize cross-functional workflows between Sales, Planning, Logistics and Finance to maximize profitability and client satisfaction while controlling costs.

Responsibilities include mentoring teams, improving digital audit trails, and driving cloud-based system efficiencies across global operations.

Formación

• Must be fluent in English and one other European language.
• Experience in a customer service environment.
• Exceptional verbal and digital stakeholder management skills.
• Advanced IT fluency with ERP/CRM ecosystems (Microsoft Dynamics 365, CRM) and the full Microsoft 365 suite.
• High-level organisational skills with the ability to multitask across digital platforms.

Responsabilidades

• Lead a team of Client Operations Advisors and monitor OTC lifecycle.
• Set and track team and individual performance metrics.
• Collaborate with Sales and Planning to optimize inventory and reduce overheads.
• Coach advisors on complex customer specifications.
• Oversee outbound logistics daily using tracking tools; liaise with logistics and warehouses.
• Master international export protocols and digital shipping controls.
• Act as primary escalation point for cross-functional complaints.
• Design and implement process improvements for digital effectiveness and profitability.
• Ensure flawless digital audit trails and support audits with an updated approval matrix.

Conocimientos

Stakeholder management

Customer service experience

English + European language

ERP/CRM proficiency

Microsoft 365

Multitasking

High-energy communication

Analytical problem solving

Self-starter

Herramientas

Microsoft Dynamics 365

CRM

Microsoft 365

Descripción del empleo

Kodak Alaris is seeking a Client Operations Manager to lead a high-performing team of Client Operations Advisors within the Americas OTC ecosystem. You will optimize cross-functional workflows between Sales, Planning, Logistics and Finance to maximize profitability and client satisfaction while controlling costs.

Responsibilities include mentoring teams, improving digital audit trails, and driving cloud-based system efficiencies across global operations.