Client-Focused Service Advisor

Scania México; Tijuana; On-site; MXN 180,000 - 280,000; Full time

Job summary

Scania México is seeking a Service Clerk to ensure a positive customer experience from reception through unit delivery in its Tijuana workshop. The role includes timely follow-up on requested services, updating service data in the systems, and coordinating with the technical team for scheduling.

The candidate will support handling complaints, capture data accurately, and identify opportunities for upselling preventive maintenance and extended warranties.

Qualifications

• Experience in delivering high-quality customer service.
• Strong communication and interpersonal skills.
• Accurate data entry and record-keeping in systems.

Responsibilities

• Receive units at the workshop and ensure proper handling.
• Open and close service orders in the system.
• Maintain regular communication with clients about status and scheduling.
• Validate and obtain client approval for budgets and repairs.
• Ensure unit cleanliness and readiness for delivery.
• Document and route complaints or issues to appropriate teams.
• Monitor appointments and ensure punctuality.
• Assist in recovering overdue service-related portfolios.
• Suggest complementary services such as maintenance or extended warranties.

Skills

Customer service

Communication

Data entry

Scheduling

Education

Post-secondary education

Job description

Scania México is seeking a Service Clerk to ensure a positive customer experience from reception through unit delivery in its Tijuana workshop. The role includes timely follow-up on requested services, updating service data in the systems, and coordinating with the technical team for scheduling.

The candidate will support handling complaints, capture data accurately, and identify opportunities for upselling preventive maintenance and extended warranties.