Client & Data Insights: Sales Support Analyst

Citigroup Inc.; Ciudad de México; Presencial; MXN 200.000 - 320.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Mexico City is seeking a Sales Support Analyst 2 to develop expertise in monitoring, analyzing, and evaluating client-related processes and data.

You will validate client information, coordinate with internal teams, and provide data-driven insights to support product improvements while ensuring regulatory compliance. The role focuses on day-to-day client servicing, reporting, and risk-aware decision making, with growth into more advanced analytics within the Commercial Sales

Formación

• 0-2 years relevant experience.
• Bachelor's degree required.
• Experience with Excel and Access is preferred.

Responsabilidades

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

Client servicing

Data analysis

Reporting

Risk awareness

Interdepartmental coordination

Communication

Educación

Bachelor's degree

Herramientas

Excel

Access

BI dashboards

Descripción del empleo

Citigroup Inc. in Mexico City is seeking a Sales Support Analyst 2 to develop expertise in monitoring, analyzing, and evaluating client-related processes and data.

You will validate client information, coordinate with internal teams, and provide data-driven insights to support product improvements while ensuring regulatory compliance. The role focuses on day-to-day client servicing, reporting, and risk-aware decision making, with growth into more advanced analytics within the Commercial Sales