Client Advisor, MM6 Satelite

OTB Group; Naucalpan de Juárez; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Maison Margiela, part of the OTB group, seeks a Client Advisor to welcome international clients with exceptional service and tailored solutions. You will drive sales, provide styling guidance, and uphold the brand’s high standards of luxury.

As a brand ambassador, you will maintain perfect store presentation, build lasting client relationships, and participate in events to elevate the premium shopping experience.

Formación

• Luxury retail experience in high-end fashion, jewelry, watches, or luxury lifestyle brands.
• Exceptional communication and storytelling to engage clients.
• Sales-driven mindset to meet and exceed targets.
• Customer-centric approach with a personalized shopping experience.
• Multilingual skills preferred for international clientele.

Responsabilidades

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through upselling and cross-selling while maintaining service standards.
• Maintain high client satisfaction to encourage repeat business.
• Build relationships, manage a client book, and invite to events.
• Represent the brand and ensure store presentation aligns with guidelines.
• Support inventory, POS transactions, and merchandising activities.

Conocimientos

Luxury Retail Experience

Exceptional Communication

Sales-Driven Mindset

Customer-Centric Approach

Multilingual (Preferred)

Descripción del empleo

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Overview:

The Client Advisorserves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence.

Key Responsibilities:

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.

Client Relationship Management:

• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.

Brand Representation:

• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.

Operational Excellence:

• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Key Qualifications & Skills:

• Luxury Retail Experience – Previous experience in high-end fashion, jewelry, watches, or luxury lifestyle brands
• Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
• Sales-Driven Mindset – Ability to meet and exceed sales targets.
• Customer-Centric Approach – Passion for delivering a personalized shopping experience.
• Cultural Awareness – Ability to interact with an international clientele.
• Team Player – Collaborative spirit to work within a dynamic team environment.
• Multilingual (Preferred) – Fluency in additional languages is a plus.