CI Enablement Analyst — Training & SOPs (Hybrid)

Redwood Logistics LLC; Monterrey; Híbrido; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Access to experts and resources for L&

Internal mobility opportunities

Employee referral bonus program

Employee Resource Groups (ERGs)

Annual fundraising and volunteerEvents

Life Insurance policy

Personal Health Insurance coverage

Aguinaldo bonus (12 days)

Vacation time starting at 12 days

Saving Plan (Fondo de Ahorro) and Food

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics LLC in Monterrey, Mexico, is seeking an Analyst – Continuous Improvement Enablement. This hybrid, full-time role focuses on optimizing business processes within Managed Services, gathering data, and training end-users across projects.

The candidate will develop training content, SOPs, and onboarding tasks, serving as a subject matter expert while collaborating with teams to drive adoption and efficiency. Travel up to 25% is expected.

Formación

• Bi-lingual in English/Spanish; proficient verbal and written communication.
• Bachelor’s or Associate’s Degree preferred.
• 2-3 years’ experience in Transportation required.
• Strong desire to learn new technologies and processes.
• Excellent written and verbal communication with internal and external teams.
• Ability to analyze data and synthesize information.
• Must be willing to travel 25% of the time.

Responsabilidades

• Create training content for all Managed Services employees.
• Develop SOPs and other documentation on an ad hoc basis.
• Help create training schedules, system logins, and other tasks for new hire onboarding.
• Be a subject matter expert in the Managed Services workflows and processes.
• Perform hands‑on training for end users on large projects.
• Assist in large projects by training end users on process.
• Help track adoption and effectiveness of new project rollouts.
• Performs other related duties as assigned or requested.

Conocimientos

Bi-lingual (English/Spanish)

Analytical thinking

Data analysis

Communication skills

Problem solving

Time management

Presentation skills

Travel 25%

Educación

Bachelor’s or Associate’s Degree

Descripción del empleo

Redwood Logistics LLC in Monterrey, Mexico, is seeking an Analyst – Continuous Improvement Enablement. This hybrid, full-time role focuses on optimizing business processes within Managed Services, gathering data, and training end-users across projects.

The candidate will develop training content, SOPs, and onboarding tasks, serving as a subject matter expert while collaborating with teams to drive adoption and efficiency. Travel up to 25% is expected.