Case Manager

Confidential; Ciudad de México; On-site; MXN 223,200 - 334,800; Full time

Benefits offered by this job

Oportunidades de crecimiento y aprendizaje

Ambiente de trabajo dinámico y solidario

Job summary

Un bufete de abogados de inmigración en México busca un Administrador de Casos dedicado y detallista. En esta emocionante posición, serás el punto de contacto principal para los clientes, guiándolos a través de procesos legales complejos, especialmente en casos de visas humanitarias. Ofrecerás apoyo, recopilarás información y documentación, y asegurarás la preparación precisa de los casos. Este es un entorno dinámico y solidario donde puedes hacer una diferencia real en la vida de las personas y crecer profesionalmente en el campo del derecho de inmigración.

Qualifications

• Experiencia en casos de inmigración y visas humanitarias es preferida.
• Habilidades tecnológicas y disposición para aprender nuevas herramientas.

Responsibilities

• Actuar como enlace principal entre los clientes y el bufete.
• Asistir a los clientes en la preparación de formularios de inmigración.

Skills

Comunicación en español e inglés

Atención al detalle

Habilidades organizativas

Manejo de múltiples casos

Empatía y enfoque en el cliente

Education

Experiencia previa en un bufete de abogados

Tools

Sistemas internos de gestión de casos

Job description

Job Title: Case Manager

Schedule: Full-time, 5 days a week (may include Saturdays)

Compensation: $20,000 – $30,000 MXN per month, based on experience

De la Rosa Law Group is a U.S. immigration law firm with operations in Mexico, dedicated to helping individuals and families navigate complex immigration processes—particularly in humanitarian visa cases. We are looking for a dedicated and detail-oriented Case Manager to join our team in Lomas de Chapultepec.

Position Overview:

Case Managers serve as the main point of contact for clients once a case is opened. They play a key role in guiding clients through the legal process by offering support, collecting information and documentation, and ensuring timely and accurate case preparation.

Key Responsibilities:

• Serve as the primary liaison between clients and the firm once their case has been opened
• Assist clients in completing immigration forms and gathering supporting documentation
• Collect evidence and prepare case files in collaboration with the legal team
• Maintain organized and up-to-date case records using the firm’s internal systems
• Provide updates to clients on case status and next steps
• Coordinate with attorneys and other team members to ensure deadlines are met
• Offer compassionate support to clients navigating stressful and sensitive legal matters

Preferred Qualifications:

• Previous experience working in a law firm, ideally specializing in U.S. immigration and humanitarian visa cases (e.g. VAWA, T Visa, U visa)
• Strong attention to detail and excellent organizational skills
• Excellent communication skills in both Spanish and English
• Ability to manage multiple cases simultaneously and meet strict deadlines
• Tech-savvy and comfortable learning new systems and tools
• Professional, empathetic, and client-focused demeanor

Why Join Us?

• Be part of a mission-driven team making a real difference in people’s lives
• Work in a dynamic, fast-paced, and supportive environment
• Opportunities for growth and learning within the immigration law field

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Human Resources Services