Legal Case Manager - Lemon Law (Mexico)

Ovation Law Firm; México; Remote; MXN 209,000 - 297,000; Full time

Benefits offered by this job

Hourly wage $10

Remote work

Paid time off

Bonuses based on performance

Job summary

Ovation Law Firm is seeking a Legal Case Manager to guide clients through their legal journey, coordinating case progression and documentation while ensuring outstanding client experiences. Strong English communication and bilingual skills are essential, with prior exposure to Lemon Law a big plus.

You will work remotely from Latin America, supporting clients in U.S. matters, and contribute to a fast-paced team dedicated to justice and service excellence.

Qualifications

• Strong English communication skills (C1) both verbal and written.
• Bilingual in English and Spanish.
• At least 2 years of customer service experience.
• Previous experience in a U.S. law firm or U.S. company.
• Experience in Lemon Law or related case management is a plus.
• Proficient with Microsoft Office.

Responsibilities

• Be the primary contact for clients, providing timely updates by phone and email.
• Guide clients through each stage of their case and maintain clear communication.
• Review cases for eligibility and ensure all information is complete.
• Organize and maintain case files with up‑to‑date documents.
• Coordinate appointments, deadlines, and follow-ups to advance cases.
• Draft and file legal documents to support attorneys and streamline handling.
• Deliver excellent client service and build trust throughout the process.

Skills

English C1

Bilingual EN/ES

Customer service

US law firm exp

Lemon Law exp

MS Office

Hubspot

Filevine

Attention to detail

Remote work capable

Fast internet

Tools

MS Office

Hubspot

Filevine

Job description

About us

At Ovation Law Firm, we’re more than just attorneys — we’re a source of hope and justice for consumers and injury victims. Our firm is dedicated to turning legal challenges into life-changing victories across California. We handle Lemon Law and Personal Injury cases with relentless commitment, standing up for our clients when it matters most. We pride ourselves on being relentless advocates who never back down, ensuring that our clients' rights are fiercely protected. If you are passionate about making a meaningful difference and eager to contribute to our unwavering pursuit of justice, we invite you to join our dynamic team.

About the role

Are you passionate about helping clients and experienced in managing legal cases? We’re seeking a skilled Legal Case Manager to join our team. In this role, you’ll guide clients through their legal journey — coordinating case progression, preparing documentation, and ensuring an outstanding client experience from start to finish. Strong English communication skills are essential for success in this role.

Responsibilities

• Act as the primary point of contact for clients, providing professional and timely updates through phone and email.
• Guide clients through each stage of their case, explaining processes clearly and maintaining strong communication.
• Conduct case reviews to ensure eligibility and confirm that all necessary information and documentation have been obtained.
• Organize and maintain case files, ensuring that all client information and legal documents are accurate, complete, and up-to-date.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

Qualifications

• Strong English communication skills (C1 level), both verbal and written.
• Must be bilingual — fluent in both English and Spanish.
• At least 2 years of customer service experience, demonstrating excellent listening, empathy, and problem‑solving abilities.
• Previous experience as an Case Manager or similar role in a U.S. law Firm or U.S company.
• Previous experience specifically in Lemon Law or related legal case management is a huge plus.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with Hubspot and/or Filevine is a huge plus.
• Excellent attention to detail and ability to handle multiple priorities simultaneously.
• Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment.
• Legal industry experience is preferred but not mandatory.
• Must have a laptop or desktop computer with the following minimum specifications: 16GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 25 Upload Mbps is required.
• The schedule is Monday through Friday, from 8AM to 5PM PST.

What We Offer

• Earn $10/hour: Competitive pay based on your skills and experience for a full-time, 40-hour workweek.
• Work From Anywhere: Embrace the freedom of remote work.
• Recharge & Relax: Benefit from paid time off.
• Boost Your Income: Enjoy performance-based bonuses.

This position is open to candidates located in Latin America only. Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.