Carrier Success Specialist

Arrive Logistics; Región Centro; Presencial; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly grocery vouchers

Medical insurance (including dental &

Casual dress code

Office engagement events

Free coffee

Employee Assistance Program

Referral Program

Descripción de la vacante

Arrive Logistics is seeking a Carrier Success Representative to support carrier partners and grow their book of business. You will coordinate with cross-border teams, manage the load board, and use internal tools to ensure timely payments and accurate data.

Join a dynamic team in Guadalajara, working Mon-Fri 0800-1700 in MX Central time and contributing to operational excellence and customer service at scale.

Formación

• 6+ months experience as Carrier Success Representative.
• Ability to work in a fast pace environment.
• Passion for quality customer service.
• Strong sense of urgency and ability to prioritize time-sensitive issues.
• Detail-oriented and thorough when presenting information.
• Organized when it comes to time management and deadlines.
• Able to work independently and collaboratively.

Responsabilidades

• Coordinate internally with Mexico Account Executives, Border Operations Account Executives and Carrier Reps.
• Manage the load board for visibility and ensure data is current.
• Perform problem solving to streamline processes.
• Track and update load milestones including Border Operations Card.
• Schedule pickup, crossing, and delivery operations.
• Manage carrier books from Booked to Delivered.
• Use internal tools to address accounting issues and manage load settlements.
• Publish truck listings and reach out on potential matches to refine negotiations.
• Assist in load bookings to grow the carrier's business.
• Enter and update information in ArriveNOW and meet daily metrics.
• Stay updated on all SOPs and procedures.
• Maintain strong service metrics while assisting growth of business.
• Demonstrate assertiveness to identify issues and drive solutions.
• Foster relationships with carrier partners for real-time updates.
• Learn transportation industry insights to better serve customers, carriers, and drivers.

Conocimientos

Customer service

Cross-functional coordination

Time management

Problem solving

Negotiation

Herramientas

ArriveNOW

CRM system

Descripción del empleo

Arrive Logistics is seeking a Carrier Success Representative to support carrier partners and grow their book of business. You will coordinate with cross-border teams, manage the load board, and use internal tools to ensure timely payments and accurate data.

Join a dynamic team in Guadalajara, working Mon-Fri 0800-1700 in MX Central time and contributing to operational excellence and customer service at scale.