Caricam I&O Sr. Analyst

PepsiCo Inc.; Xico; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Learning programs

Wellness programs

Flexible working arrangements

Discounts and perks

Job summary

PepsiCo Inc. in Mexico is seeking an I&O Senior Analyst to drive governance, execution, and continuous improvement of Cloud, Infrastructure and Operations within Strategy & Transformation for CARICAM and IB regions.

You will collaborate with regional and global IT teams to ensure high-quality end-user support and effective lifecycle management. You will also manage executive and VIP support capabilities, coordinate with vendors, and advance the Technology Lifecycle Management program to ensure

Qualifications

• Experience leading POCs, pilots and technology evaluations.
• Strong analytical and problem-solving skills.
• 3+ years in investment and expense budget lifecycle management.
• 3+ years managing vendors in multilingual environments.
• Experience identifying AI-driven opportunities to improve IT operations and data analytics.
• 3+ years in design and optimization of financial management processes.
• Advanced English language proficiency.
• International experience in worldwide multinational enterprises.

Responsibilities

• Ensure end-to-end support processes for users across LatAm locations, acting as SPOC for incident resolution and requirements fulfillment.
• Drive incidents alignment with Critical Incident Management Processes affecting regional users.
• Lead multiyear investment agenda for regional TLM strategy and provide insights to I&O leads in LATAM.
• Support CTO leads to develop proofs of concept and pilots to validate technology and processes.
• Produce market trend analyses and indicators to enable IT innovation and digitalization.
• Feed governance and tools regarding ITO innovation to improve customer satisfaction.
• Maintain alignment with Global IT Service Management processes and controls.
• Manage budget baseline and investment expense tracking; provide consultancy as needed.
• Support Global programs ensuring local implementation in CARICAM and IB regions.
• Collaborate with global vendors to drive value delivery for the organization.

Skills

POCs & pilots

Analytical thinking

Budget lifecycle

Vendor management

AI opportunities

Financial process design

English proficiency

International experience

Job description

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity

This I&O Senior Analyst is responsible for driving execution, governance and continuous improvement of the Cloud, Infrastructure and Operations (I&O) in Strategy & Transformation (S&T) agenda across the CARICAM and IB regions. This role ensures the effective delivery of operational support processes focused on end user services, while establishing governance frameworsk, performance metrics, and compliance standards that drive consistency, service quality, and alignment with enterprise technology objectives.

Moreover, position is accountable for managing executive and VIP support capabilities, ensuring timely resolution of issues and superior user experience through direct vendor management and close coordination with regional and global IT teams, additionally ons and executes the Technology Lifecycle Management (TLM) program for Infrastructure & Operations across the region, ensuring the timely refresh, deployment and lifecycle compliance of all technology assets, this includes end-user computing devices (laptops and PCs), mobie devices and smartphones, warehouse and manufacturing handhelds, printers, network infrastructure equipment, servers, storage, databases and collaboration technologies such as audio/video conferencing rooms.

Your Impact

As CARICAM I&O Sr. Analyst your responsibilities would consist of:

• Ensures E2E support processes for users across LatAm locations (CARICAM & IB HQ) acting as SPOC for incident resolution and requirements fulfillment associated with End User Experience processes
• Drives Critical Incidents ensuring alignment with Critical Incident Management Processes that affect regional users
• Drives multiyear investment agenda for regional TLM strategy and provides insights to I&O Leads across LATAM
• Assist CTO Leads to develop proofs of concept/pilots to validate the technology and/or process improvements with the objective to transform, automate and digitize I&O processes
• Produces market trend analysis and value indicators that enable innovation and continuous improvement to reach IT Goals for the digitalization agenda
• Feeds governance & tools regarding innovation for I&O technology oriented to improve customer satisfaction
• Keeps full alignment with Global IT Service Management process owners regarding processes, controls & tools
• Financial Management, baseline and investment expense budget preparation and tracking. (Executing Actions/provide consultation)
• Support Global programs ensuring suceesful local implementation in CARICAM and IB.
• Collaborates with Global vendors and drive them to deliver job giving value to the organization.

Qualifications

Who Are We Looking For?

Experience

• Experience leading Proofs of Concept (POCs), pilots, technology evaluations, and service innovations.
• Strong analytical and problem-solving skills with the ability to assess feasibility, business value, and implementation risks.
• 3+ year experience in investment and expense budget lifecycle management.
• 3+ years of experience managing vendors in a multilingual/multi-technology environment.
• Experience identifying and implementing AI-driven opportunities to improve operational efficiency, user experience, IT service delivery and Data analytics
• 3+ years of experience in design and optimization of financial management processes.
• Advance English language proficiency
• International experience in worldwide multinational enterprises

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We respect and value diversity as a work force and innovation for the organization.