I&O Senior Analyst — LATAM Cloud & End-User IT

PepsiCo Inc.; Ciudad de México; On-site; MXN 700,000 - 900,000; Full time

Benefits offered by this job

Internal digital platforms for self‑学习

Leadership development programs

Specialized training per role

Wellness programs

Job summary

PepsiCo is seeking an I&O Senior Analyst to drive execution, governance and continuous improvement of Cloud, Infrastructure and Operations in Strategy & Transformation for CARICAM and IB regions. You will manage end-user services, governance, metrics and lifecycle programs.

The role involves coordinating with regional and global IT teams, handling executive support, and optimizing IT service delivery while ensuring alignment with enterprise technology objectives.

Qualifications

• +3 years of experience as a process leader / IT support coordinator.
• Experience leading proofs of concept (POCs), pilots, technology evaluations, and service innovations.
• Strong analytical and problem-solving skills with ability to assess feasibility, value, and risks.
• 3+ years in investment and expense budget lifecycle management.
• 3+ years of vendor management in multilingual/multi-technology environments.
• Experience identifying and implementing AI-driven opportunities to improve operational efficiency, user experience, IT service delivery and data analytics.
• 3+ years in design and optimization of financial management processes.
• Advanced English language proficiency.
• International experience in worldwide multinational enterprises.

Responsibilities

• Ensures E2E support processes for users across LatAm locations (CARICAM & IB HQ).
• Drives Critical Incidents aligning with Incident Management Processes.
• Drives multiyear investment agenda for regional TLM strategy and insights to I&O Leads.
• Assist CTO Leads to develop proofs of concept/pilots to validate technology/process improvements.
• Produces market trend analysis and value indicators to enable innovation and IT goals.
• Feeds governance & tools regarding innovation for I&O technology oriented to improve customer satisfaction.
• Keeps alignment with Global IT Service Management process owners regarding processes, controls & tools.
• Financial Management, budget baseline and tracking.
• Supports Global programs ensuring successful local implementation in CARICAM and IB.
• Collaborates with Global vendors to deliver value to the organization.

Skills

IT process leadership

POCs and pilots

Vendor management

AI in IT operations

Financial management

English proficiency

Multinational experience

Analytical skills

Job description

PepsiCo is seeking an I&O Senior Analyst to drive execution, governance and continuous improvement of Cloud, Infrastructure and Operations in Strategy & Transformation for CARICAM and IB regions. You will manage end-user services, governance, metrics and lifecycle programs.

The role involves coordinating with regional and global IT teams, handling executive support, and optimizing IT service delivery while ensuring alignment with enterprise technology objectives.