Customer Care Representative

Dandelion Payments; Santiago de Querétaro; Presencial; MXN 120.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

1 month Aguinaldo (Christmas bonus)

Life insurance

Work-life Balance

Descripción de la vacante

Join a forward-thinking company as a Customer Services Representative in Santiago de Querétaro. This role is pivotal in providing exceptional support to customers, assisting them with their transactions, and resolving inquiries. You will be part of a friendly team that values collaboration and communication, ensuring customers receive timely assistance. The company prides itself on fostering an inclusive environment and offers competitive benefits, making it an exciting opportunity for those passionate about customer service. If you thrive in a dynamic setting and enjoy helping others, this position is perfect for you.

Formación

• Minimum education of completed high school or college required.
• At least one year’s experience in customer services or call center.

Responsabilidades

• Assist customers via phone and email to resolve queries.
• Review and correct data of incorrectly processed transactions.
• Maintain communication with agents to resolve complaints.

Conocimientos

Customer Service

Communication Skills

Teamwork

Problem Solving

Educación

High School Diploma

College Degree

Herramientas

MS Office

Internet Explorer

Descripción del empleo

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

Our enthusiastic Customer Services team are the first point of contact to our customers when they need support with their transactions. The team provides information about transaction statuses, updates about progress and resolves general customer queries.

We are looking for an enthusiastic Customer Services Representative to join our friendly team at Mexico office in Santigo de Queretaro, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

ROLES & RESPONSIBILITIES

1. Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
2. Reviewing and correcting data of incorrectly processed transactions;
3. Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
4. Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

POSITION REQUIREMENTS

1. We will require you to have a minimum education of completed high school or college. We will also look for:
2. Good knowledge of MS Office and Internet Explorer;
3. At least one year’s work experience in customer services or a call center position;
4. An additional language;
5. Excellent communications skills (both oral and written);
6. Good teamworking approach;
7. Ability to work flexible schedules.

PERKS & BENEFITS

1. 1 month of Aguinaldo (Christmas bonus);
2. Life insurance;
3. Work-life Balance.

Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

Do you want to work for Ria Money Transfer?
Be a part of our team that is driven, open, humble and transparent.