Call Center Agent Mexico

RESORTCOM INTERNATIONAL MEXICO; Región Centro; On-site; MXN 223,000 - 257,000; Full time

Benefits offered by this job

Attendance Bonus

Savings Fund

Life Insurance

Food Voucher

Job summary

RESORTCOM INTERNATIONAL MEXICO in Guadalajara is hiring for a full-time call center agent to handle inbound and outbound calls across customer service, sales, activations, reservations, and collections in a fast-paced office setting.

Requirements include bilingual English–Spanish, a high school diploma, excellent organizational and multitasking skills, ability to work under pressure in a high-sales environment, proper phone etiquette and proven customer service.

Qualifications

• Bilingual English–Spanish required.
• High School Diploma or equivalent.
• Excellent organizational, multitasking and prioritizing skills.

Skills

Bilingual English/Spanish

Phone etiquette

Customer service

Data entry

Problem solving

Organizational skills

Multitasking

Relationship building

Education

High School Diploma

Job description

Position SummaryWe are seeking highly motivated, goal-oriented, problem-solvers to join our Team.The types of calls we handle include Customer Service, Sales, Activations, Reservations, and Collections. We support both inbound and outbound call campaigns.Onsite Position - Zona Andares, GuadalajaraPay InformationØ Agent (Bilingual Spanish & English) - $20,000 - $23,000 Pesos monthly + monthly bonusØ Attendance BonusØ Savings FundØ Life InsuranceØ Food VoucherØ At Law BenefitsCareer Progression Opportunities.Ø Team leads positions: On average, new employees will be able to progress within 6-9 months.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Work EnvironmentThe work for this position is conducted in an office environment. The noise level in this environment is usually high. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.Tipo de puesto: Tiempo completoSueldo: $20,000.00 - $22,000.00 al mesBeneficios:Fondo de ahorroCaja de ahorroVales de despensaPago complementario:Bono de asistenciaBono mensualTipo de jornada:Turno de 8 horasTurno mixtoIdioma:Inglés (Obligatorio)Lugar de trabajo: Empleo presencial, oficinas en GDLRequired Education and ExperienceBilingual (English – Spanish)High school diploma (or High School Equivalence Certificate)Excellent organizational, multi-tasking and prioritizing skillsAbility to work under pressure (High Sales Environment/Strong Customer Service)Proper phone etiquetteProblem Solving SkillsOutstanding Customer Service SkillsData Entry ExperienceAble to Build RelationshipsCustomer FocusCall center experience