Business System Analyst

flextronics; Región Centro; On-site; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Flex is seeking a Business System Analyst to be based in Flex North. You will act as the bridge between customers and IT, handling first-level incidents and implementing temporary fixes while permanent solutions are prepared.

A wide range of day-to-day tasks includes diagnosing data quality, updating production servers, and documenting troubleshooting steps. The role requires 1+ year in technical support, network and OS experience, basic database and programming knowledge, and intermediate

Qualifications

• Bachelor’s degree completed in Information Technology or related field.
• Availability to work rotating shifts.
• 1+ year of experience in technical support.
• Previous customer service experience.
• Experience with networking and operating systems.
• Basic experience with databases.
• Basic programming knowledge.
• Knowledge of servers.
• Experience with Active Directory is preferred.
• Experience with Zebra printers is preferred.
• Intermediate English proficiency.

Responsibilities

• Serve as the first point of contact between customer and IT.
• Record occurrences and resolution of first-level support incidents.
• Implement and register temporary solutions to IT service failures in production lines.
• Diagnose quality problems of application data.
• Define and implement preventive actions to avoid future incidents.
• Prioritize and resolve IT service incidents.
• Ensure availability of floor control systems.
• Install and update applications on production servers.
• Document troubleshooting in a knowledge base.
• Execute proactive tasks to prevent IT impact.

Skills

Technical support

Networking

Operating systems

Databases

Basic programming

Active Directory

Zebra printers

Servers

English (Intermediate)

Education

Bachelor’s degree in Information Technology or related field

Tools

Active Directory

Zebra printers

Servers

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Job Summary:

The “Business System Analyst” will be based in Flex North, reporting to the Business System Analyst lead

The Business Systems Analyst will serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.:

What a typical day looks like:

• Provide solutions to incidents of second and third functional and technical level.
• Record the occurrence and resolution of support incidents.
• Implementation and registration of permanent solutions to failures in IT services
• To diagnose quality problems of application data.
• Define, plan and implement preventive actions to avoid future incidents of known problems by the same source.
• Prioritize and resolving support incidents generated in IT services.
• Ensuring the availability of floor control systems.
• Scale and ensure solving problems that cannot be resolved to the service provider.
• Install and update applications on servers that provide services to manufacture.
• Install software packages stuck to the rules in production environments.
• Design, develop and implement tools that make efficient manufacturing processes of the business.
• Documenting troubleshooting on a knowledge base.
• Execute proactive tasks to prevent impact on IT systems.
• Ensure proper registration of incidents of systems and their solution
• Ensure stock levels needed for day to day
• Ensure staff attendance is needed on site to support day to day

The experience we’re looking to add to our team;

• Bachelor’s degree completed in Information Technology or related field.
• Availability to work rotating shifts
• 1+ year of experience in technical support.
• Previous customer service experience.
• Experience with networking and operating systems.
• Basic experience with databases.
• Basic programming knowledge.
• Knowledge of servers.
• Experience with Active Directory is preferred.
• Experience with Zebra printers is preferred.
• Intermediate English proficiency.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

JM54

Job Category

IT

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).