Business System Analyst

Flex; Región Centro; Presencial; MXN 320.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flex is seeking a Business System Analyst to be based in Flex North, acting as the first point of contact between the customer and IT. You will log incidents, provide second/third level support when needed, and help implement temporary solutions while permanent fixes are developed.

The role focuses on diagnosing data quality issues, planning preventive actions, ensuring IT service availability on the manufacturing floor, and documenting troubleshooting in a knowledge base.

Formación

• Bachelor’s degree completed in Information Technology or related field.
• Availability to work rotating shifts
• 1+ year of experience in technical support.
• Previous customer service experience.
• Experience with networking and operating systems.
• Basic experience with databases.
• Basic programming knowledge.
• Knowledge of servers.
• Experience with Active Directory is preferred.
• Experience with Zebra printers is preferred.
• Intermediate English proficiency.

Responsabilidades

• Provide solutions to incidents of second and third functional and technical level.
• Record the occurrence and resolution of support incidents.
• Implementation and registration of permanent solutions to failures in IT services
• To diagnose quality problems of application data.
• Define, plan and implement preventive actions to avoid future incidents of known problems by the same source.
• Prioritize and resolving support incidents generated in IT services.
• Ensuring the availability of floor control systems.
• Scale and ensure solving problems that cannot be resolved to the service provider.
• Install and update applications on servers that provide services to manufacture.
• Install software packages stuck to the rules in production environments.
• Design, develop and implement tools that make efficient manufacturing processes of the business.
• Documenting troubleshooting on a knowledge base.
• Execute proactive tasks to prevent impact on IT systems.
• Ensure proper registration of incidents of systems and their solution
• Ensure stock levels needed for day to day
• Ensure staff attendance is needed on site to support day to day

Conocimientos

Networking

Operating systems

Databases

Programming basics

Active Directory

Zebra printers

English (intermediate)

Customer service

Educación

Bachelor’s degree in Information Technology or related field

Herramientas

Zebra printers

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

The “Business System Analyst” will be based in Flex North, reporting to the Business System Analyst lead. The Business Systems Analyst will serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first‑level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.

What a typical day looks like

• Provide solutions to incidents of second and third functional and technical level.
• Record the occurrence and resolution of support incidents.
• Implementation and registration of permanent solutions to failures in IT services
• To diagnose quality problems of application data.
• Define, plan and implement preventive actions to avoid future incidents of known problems by the same source.
• Prioritize and resolving support incidents generated in IT services.
• Ensuring the availability of floor control systems.
• Scale and ensure solving problems that cannot be resolved to the service provider.
• Install and update applications on servers that provide services to manufacture.
• Install software packages stuck to the rules in production environments.
• Design, develop and implement tools that make efficient manufacturing processes of the business.
• Documenting troubleshooting on a knowledge base.
• Execute proactive tasks to prevent impact on IT systems.
• Ensure proper registration of incidents of systems and their solution
• Ensure stock levels needed for day to day
• Ensure staff attendance is needed on site to support day to day

The experience we’re looking to add to our team

• Bachelor’s degree completed in Information Technology or related field.
• Availability to work rotating shifts
• 1+ year of experience in technical support.
• Previous customer service experience.
• Experience with networking and operating systems.
• Basic experience with databases.
• Basic programming knowledge.
• Knowledge of servers.
• Experience with Active Directory is preferred.
• Experience with Zebra printers is preferred.
• Intermediate English proficiency.

What you’ll receive for the great work you provide

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).