Business Product Analyst

World Wide Technology; Tlaquepaque; Presencial; MXN 420.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Profit Sharing

Tuition Reimbursement

Paid Time Off

Employee Discount Program

Descripción de la vacante

World Wide Technology seeks a Business Product Analyst to support digital sales tools across the revenue lifecycle, partnering with Product Managers and cross-functional teams to ensure usability, accuracy, and seller adoption. The role emphasizes testing, workflow validation, and capturing structured feedback to translate product vision into reliable in-flow capabilities used daily.

Key responsibilities include defining requirements, acceptance criteria, validation against use cases, and

Formación

• 2-4 years of experience in product analysis, business analysis, or sales operations.
• Strong analytical, documentation, and problem-solving skills.
• Ability to communicate findings clearly to cross-functional partners.
• Familiarity with sales workflows (CRM, proposals, productivity tools).

Responsabilidades

• Define and document business requirements for sales products and acceptance criteria.
• Execute structured testing of product outputs and system behavior for accuracy and usability.
• Validate seller workflows and product performance against use cases.
• Track adoption, readiness metrics, pilots, and phased rollouts; capture structured feedback.
• Maintain QA logs, change plans, and release-readiness checklists.

Conocimientos

Analytical skills

Documentation

Problem solving

Cross-functional communication

Sales workflows knowledge

Herramientas

Salesforce

Microsoft 365

Descripción del empleo

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world‑class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Roles Overview

The Business Product Analyst - Sales Products supports the delivery and adoption of digital sales tools used across the revenue lifecycle. This role works closely with Business Product Managers and cross‑functional partners to ensure sales capabilities are accurate, usable, and ready for seller adoption. The role focuses on testing product outputs, validating seller workflows, tracking adoption, and capturing structured feedback—helping translate product vision into reliable, in‑flow capabilities that sellers trust and use every day.

Core Accountability

Accountable for executing defined product validation and adoption activities to ensure sales products meet established quality, usability, and release‑readiness standards, supporting successful rollout and sustained seller adoption in partnership with the Product Manager.

Why This Role Matters

This role plays a critical part in transitioning new sales capabilities from concept to durable, scalable business impact. By validating product outputs, testing seller workflows, and supporting adoption, the Product Analyst helps ensure tools improve seller productivity, decision quality, and execution effectiveness—directly supporting revenue growth and improved customer outcomes.

What will you be doing?

Responsibilities

Requirements & Intent Definition Support

• Support the definition and documentation of business requirements for sales products
• Help define acceptance criteria to validate system behavior, workflow integration, and readiness
• Frame and document problems to be solved based on seller needs and workflow gaps, rather than prescribing solutions

Product Output & Quality Validation

• Execute structured testing of product outputs and system behavior for accuracy, relevance, and usability
• Validate consistency, context alignment, and adherence to defined requirements and standards
• Document business feedback on defects, gaps, and reliability issues using standard QA artifacts

Seller Workflow Testing & Validation

• Support User Acceptance Testing within defined seller workflows (e.g., CRM, quoting, proposals, productivity tools)
• Validate product performance against documented sales use cases and motions
• Identify usability friction, workflow breaks, and integration issues for escalation

Adoption & Rollout Support

• Track adoption, usage, and readiness metrics for pilots and releases
• Support pilot execution, phased rollouts, and enablement activities
• Capture structured seller feedback and summarize insights for the product team

Product & Change Execution Support

• Maintain testing, project, and change management plans, QA logs, and release‑readiness checklists
• Log risks, issues, and dependencies identified during testing and rollout
• Support development of training materials, FAQs, and workflow documentation

Qualifications

Required

• 2-4 years of experience in product analysis, business analysis, sales operations, technology enablement, or similar roles
• Experience supporting digital tools, platforms, or workflow‑based systems
• Strong analytical, documentation, and problem‑solving skills
• Ability to communicate findings clearly to cross‑functional partners
• Familiarity with sales or business workflows (e.g., CRM, quoting, proposals, productivity tools)
• Hands‑on experience applying product delivery or change models (e.g., CSPO, Lean Six Sigma, Prosci) to support backlog preparation, sprint execution, and release readiness
• Proven ability to operate in a fast‑paced, cross‑functional environment while managing competing priorities

Preferred

• Experience supporting new product capabilities through testing, validation, or rollout activities
• Demonstrated contribution to pilots or releases, supporting user testing, feedback synthesis, and readiness efforts
• Working knowledge of enterprise platforms (e.g., Salesforce, Microsoft 365) and how capabilities integrate into seller workflows
• Completion of relevant certifications or equivalent hands‑on experience in product, Agile, process improvement, or change management

Benefits

We offer the following benefits to all full‑time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all‑encompassing list and should not be used as a complete description of the plan’s benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.