Sr IT Business Analyst

Medtronic; Tijuana; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Medtronic in Mexico is seeking a Senior Specialist to help ensure applications stay in optimal condition by developing work plans and following up on projects aimed at eliminating WOTs.

You will investigate and resolve user-reported issues, collaborate with IT teams, and drive data-driven improvements across systems, ERP modules, and custom integrations, leveraging your software development and AI knowledge.

Formación

• Bachelor’s degree in Computer Systems, Computer Engineering, or related field.
• 8+ years of experience in the same role.
• Advanced English proficiency.
• Software development and ERP systems experience.
• Experience with Agile methodologies including Scrum, Kanban, and Waterfall.

Responsabilidades

• Implement strategies to ensure applications stay in optimal condition and develop work plans for projects.
• Investigate and resolve issues reported by users of installed systems to improve uptime and reliability.
• Define use cases and collaborate with BRM, stakeholders and IT Product Owners to govern changes.
• Drive business agenda during solution delivery and provide data-driven recommendations for process improvements.

Conocimientos

SQL administration

C# .NET

Software development

ERP systems

AI technologies

Agile frameworks

Project management

Advanced English

ZOE customs

Application development

Educación

Bachelor’s degree in Computer Systems/Engineering or related field

Descripción del empleo

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We are seeking a professional to implement strategies that ensure applications remain in optimal condition by developing work plans and providing follow-up on application projects aimed at eliminating WOTs. This role will also be responsible for investigating and resolving issues reported by users of installed systems, contributing to operational efficiency and service continuity.

Responsibilities may include the following and other duties may be assigned.

• Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value.
• Work with data sets to define use cases to improve products, processes and/or services.
• Collaborates with Business Relationship Manager (BRM), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes.
• Drives business agenda during solution delivery process.
• Functional Skills: Ability to analyze data and trends in order to develop recommendations to solve business problems.
• Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication.
• Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools and data modeling methodologies.

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Seasoned individual contributor.
Works independently under limited supervision to determine and develop approach to solutions.
Coaches and reviews the work of lower level specialists; may manage projects / processes.

Organizational Impact: May be responsible for entire projects or processes within job area.
Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.

Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties.
Makes improvements of processes, systems or products to enhance performance of the job area.
Analysis provided is in-depth in nature and often provides recommendations on process improvements.

Communication and Influence: Communicates with senior internal and external customers and vendors.
Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision‑making.

Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area.
May manage projects, requiring delegation of work and review of others’ work product.

Required Knowledge and Experience:

Bachelor’s degree in Computer Systems, Computer Engineering, or a related field

More than 8 years of experience in the same role

Advanced English

Software development experience

SQL administration experience

Knowledge of customs systems, specifically ZOE

Application development experience

ERP system experience

Project management experience

Experience with Agile frameworks, including Scrum, Kanban, and Waterfall

Experience with Artificial Intelligence technologies

Knowledge of C# .NET

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).