Business Process Owner

HITACHI ENERGY CZECH REPUBLIC S.R.O.; Reynosa; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Hitachi Energy Productos de Mexico in Reynosa, MX is seeking a Business Process Owner to drive end-to-end business processes from Quotation through Warranty, collaborating across HUB and factory.

You will lead SAP S/4 Hana implementation, document processes, test, train end users, and deliver improvements aligned with strategic roadmaps; travel required 10-30%.

Bachelor's degree and 7–10 years' experience in manufacturing; strong PM and communication skills; ability to work in MX/US.

Qualifications

• Bachelor's Degree required in Business, Engineering, or related field.
• 7–10 years manufacturing experience.
• Willingness to travel 10–30%.
• Strong project management and relationship-building skills.
• Excellent written and verbal communication.

Responsibilities

• Support stabilization efforts to train end users on SAP S/4 Hana and digital tools.
• Document and update business processes and maps reflecting new processes in SAP S/4 Hana and supporting tools.
• Troubleshoot complex problems and implement improvements.
• Lead internal testing and coordinate testing with business champions.
• Deliver process improvements aligned with HUB roadmap and daily operational needs.
• Build network of factory champions and lead regular meetings to assess training needs and project progress.
• Participate in HUB virtual team by leading projects and supporting teammates' initiatives.

Skills

Project management

Relationship building

Communication

Process improvement

Education

Bachelor's Degree in Business/Engineering

Tools

SAP S/4 Hana

Job description

Location: Reynosa, Tamaulipas, Mexico

Company Name: Hitachi Energy Productos de Mexico

Profession (Job Category): Quality Management

Job Schedule: Full time

Remote: No

Opportunit y

Hitachi Energy is seeking a Business Process Owner for its Reynosa, MX location. This role will report into the North America Business Process Manager. The Business Process Owner is responsible for working within the factory and across the HUB to execute projects, troubleshoot business problems, document business requests, design and test business processes, and train end users on business process and tools. Business processes span Quotation through Warranty and include all common global and regional systems and applications utilized to execute the business process.

Your Responsibilities

Support stabilization efforts within the factory to help end users learn how to use SAP S/4 Hana and digital tools supporting the factories and communicate how to get support for issues.

Document & update business process and process maps to reflect the new processes in SAP S/4 Hana and supporting tools.

Troubleshoot, analyze, and resolve complex problems, and develop and implement measures to prevent reoccurrence along with devising modifications and recommend ways to improve.

Lead internal testing and coordinate the testing with business champions. Document / maintain standard work packages.

Perform work on assigned projects and deliver process improvements by participating in projects related to all functions within the business.

Deliver continuous improvements based on the strategic vision and roadmap of the HUB functions, factories, and daily operational needs of business end users.

Document business enhancements, bring forth to discuss within BPO community.

Investigate and prioritize business requirements to define scope and objectives of the projects and prepare schedules, limitations, time, and desired results.

Build network of factory champions and lead a cadence for meeting on a regular basis to access training needs or business enhancements. Participation in HUB virtual team by leading individual projects, as well as provide support to teammates' projects.

Your Background

Bachelor's Degree and a minimum 7-10 years of experience. Candidate must already have a work authorization that would permit them to work for Hitachi Energy in MX / US.

Bachelor's degree in Business, Mechanical Engineering, Industrial Engineering a related field or 7 or more years of manufacturing experience

Proven relationship-building and project management skills. Excellent written and verbal communications skills will be required to negotiate resolutions of controversial issues

Demonstrated team orientation, motivation, and flexibility

Able to travel domestically, 10-30% travel required. Ability to meet frequently for project updates and team meetings (onsite or virtually)

Additional Skill Sets -Value Stream Mapping and ERP and lean manufacturing concepts

Requires broad knowledge of manufacturing operations, business processes, business tools and the flow of data

Requires strong analytical skills, initiative, and ingenuity to solve complex problems and implement remedial measures

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are n