Business Intelligence Support Analyst

Eaton Corporation; Santiago de Querétaro; On-site; MXN 400,000 - 600,000; Full time

Job summary

Eaton Corporation is seeking a Business Intelligence Support Analyst to assist Power BI-based platforms such as Elixir, Athena, NEMA and NAS & MCO Analytics Dashboards. The role focuses on internal customer support, access management and troubleshooting to maximize data usage.

The ideal candidate will have 3 years in analytics or BI, strong SQL/DAX/M language skills, and experience with Power Platform and Azure.

Qualifications

• Bachelor’s degree from an accredited institution.
• 3 years working in analytics, business intelligence, data engineering or related STEM fields.
• Proficiency with relational databases or data warehouses.
• Experience with SQL, DAX, and M.
• Understanding of data modeling techniques.
• Experience with Microsoft Power Platform + Azure is preferred.

Responsibilities

• Provide Tier I–III support for Power BI-based self-service data platforms.
• Manage dashboard access requests and navigation assistance.
• Troubleshoot data pipelines and analytics workloads.
• Support UAT for new/enhanced data products (reports, data models, ETL processes).
• Collaborate with analytics team to promote best practices and improve user experience.
• Engage end users to increase analytics adoption across North American Sales, Marketing and Operations.

Skills

Strong communication

Independent work

Prioritization

Collaboration

Problem solving

Business acumen

Learner mindset

Education

Bachelor’s degree

Tools

SQL

DAX

M

Power Platform

Azure

Office 365

Job description

Career Opportunities: Business Intelligence Support Analyst (76351)

Requisition ID76351-Posted11/03/2026

Eaton’s Corporate Sectordivision is currently seeking aBusiness Intelligence Support Analyst.

What you’ll do:

The Business Intelligence Support Analyst is responsible for supporting our established Power BI-based self-service data platforms: Elixir, Athena, NEMA and NAS & MCO Analytics Dashboards. As a critical member of the business analytics team, this role will manage incoming internal customer requests for dashboard access, Power BI navigation assistance and general & technical troubleshooting. By providing Tier I, Tier II, and Tier III support, this role will seek to delight internal customers by providing responsive solutions that maximize the usage of our data platforms.
Job Responsibilities
A. Use Office 365 Tools to create a standardized support channel for receiving internal customer support issues related to self-service analytics platform
B. Provide Tier I (system access requests, Power BI interface questions), Tier II (general Power BI/Excel troubleshooting) and Tier III (troubleshooting analytics data pipeline) support and support escalation to Sr. Business Analysts and Program owners as required
C. Review workspace health and if required, manually trigger failed dataflow and dataset refreshes in order to ensure data is up-to-date
D.Support User Acceptance Testing (UAT) for all new and enhanced data products (reports, data models, ETL processes, etc.)
E. Collaborate with other members of the Business Analytics team to champion best practices and eliminate redundancies.
F.Fully understand the data and KPIs across all analytics tools supported by the Business Analytics team
G. Actively engage all end users to grow the use of analytics and promote digital mindset across North American Sales and Marketing and Commercial Operations organizations H.Contribute meaningfull improvements to the user experience by enhancing existing user engagement tools, data visualizations, and report performance optimizations with the platform owner

Qualifications:

Education level required

• Bachelor’s degree from an accredited institution

Years and area of experience required

• 3 years working in analytics, business intelligence, data engineering or related STEM fields

Technical knowledge

• Experience with various relational databases or data warehouses
• Proficient with the following languages: SQL, DAX, and M
• Understanding of data modeling techniques
• Demonstrated ability to navigate a modern Business Intelligence Suite (Microsoft Power Platform + Azure is preferred)
• Capable of developing solutions that utilize Office 365 applications including Power Automate and Power Apps

Skills:

Soft skills

• Strong communication skills (English written and verbal)
• Accountable and ability to work independently
• Ability to pivot between tasks and projects quickly based on prioritization, passion for continuous improvement
• Innovative thinker, service mindset, learner mindset
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
• Ability to prioritize multiple tasks
• Team player

All positions may require participation in video and in-person interviews as part of the hiring process.All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.