Implementation Manager

Paystand; Región Centro; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous PTO

Free lunches

Health insurance

Food vouchers

Stock options

Growth opportunities

Descripción de la vacante

Paystand seeks an Implementation Manager to drive end-to-end ERP configurations and deployments, collaborating directly with customers to ensure accurate, timely go-lives. The IC role reports to the Manager of Implementations and partners with Solutions, Support, and Customer Success to shorten time-to-value.

You will leverage automation and AI-enabled tools to handle a high volume of implementations efficiently, act as a consultative partner on ERP best practices, and align solutions with

Formación

• 2-4 years in ERP-focused implementation, onboarding, or technical customer success.
• Strong working knowledge of at least one major ERP (NetSuite, Sage Intacct, Business Central, or Acumatica preferred).
• Ability to install bundles, configure roles/permissions, map financial fields, and troubleshoot ERP-integrated applications.
• Project management mindset: juggle multiple implementations, deadlines, and teams while leveraging automation.
• Consultative instincts to guide customers toward best practices.

Responsabilidades

• Own the technical setup and configuration of ERP systems including NetSuite, Sage Intacct, MS Dynamics, Business Central, and Acumatica.
• Act as trusted advisor on ERP best practices and configuration.
• Translate requirements into an executable implementation plan with customer finance/ops teams.
• Customize and deploy Paystand across environments and payment methods.
• Lead customer trainings to ensure adoption readiness and smooth go-lives.
• Use automation/AI tools to maintain accurate records and project plans.

Conocimientos

ERP implementations

Project management

AI automation

Customer success

Stakeholder communication

Herramientas

NetSuite

Sage Intacct

Business Central

Acumatica

Descripción del empleo

At Paystand, we’re not just another fintech company—we’re trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we’re leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years, we’re among the fastest-growing companies reshaping the future of finance.

Our Expanding Ecosystem: Paystand isn’t just a company—it’s a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we’re building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.

Why Paystand?

What We Do: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.

Why We Do It: We’re driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.

How We Do It: As change-makers in the DeFi movement, we don’t just follow trends—we set them. If you’re passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact.

Join Us: Be part of something bigger. Join Paystand and help us lead the financial revolution.

Role At A Glance

As an Implementation Manager, you are the driving force behind getting Paystand customers live, fast. You'll manage end-to-end ERP configuration and deployment, working directly with customers to ensure their systems are launched correctly, completely, and on time.

This is an individual contributor (IC) role. You'll report into the Manager of Implementations and work cross-functionally with Solutions, Support, and Customer Success. Your mission: shorten time-to-value, deliver a clean handoff, and ensure smooth, confident go-lives. You are expected to leverage automation and AI-enabled tools to manage a high volume of implementations efficiently, increasing throughput without increasing headcount.

You'll also act as a consultative partner to customers — guiding them through ERP best practices, offering configuration recommendations, and ensuring the solution aligns with their operational goals.

Key Responsibilities

• Own the technical setup and configuration of ERPs including NetSuite, Sage Intacct, MS Dynamics, Business Central, and Acumatica
• Act as a trusted advisor to customer stakeholders — offering ERP best practices and recommendations around configuration, workflows, and payment design
• Partner directly with customer finance and operations teams to translate requirements into an executable implementation plan
• Customize and deploy the Paystand solution across UAT and Production environments, including workflows, bundles, and payment methods
• Lead walkthroughs and customer-facing trainings to ensure adoption readiness
• Track project delivery across timelines, dependencies, and milestones using automation and project tooling to flag blockers early and keep implementations on track without manual overhead
• Act as the primary driver for go-live: validate production readiness and trigger handoff to Customer Success
• Coordinate internally with Solutions, Support, RevOps, and Engineering to resolve configuration, data, and enablement issues
• Use AI tools and automated workflows to maintain accurate customer records and project plans across systems (HubSpot, Monday, internal dashboards), reducing manual data entry and improving visibility
• Stay up to date on platform enhancements, ERP updates, implementation best practices, and emerging AI-assisted tools relevant to technical onboarding

What We Are Looking For

• 2-4 years in ERP-focused implementation, onboarding, or technical customer success
• Strong working knowledge of at least one major ERP (NetSuite, Sage Intacct, Business Central, or Acumatica preferred)
• Ability to install bundles, configure roles/permissions, map financial fields, and troubleshoot ERP-integrated applications
• Project management mindset: able to juggle multiple implementations, deadlines, and teams at once — leveraging tools and automation to scale personal output
• Consultative instincts — able to guide customers toward smart implementation decisions based on best practices and their business context
• Demonstrated comfort using AI tools, automation platforms, or workflow tooling to reduce manual work and improve execution speed
• Clear communicator in both English and Spanish; confident leading customer calls and training sessions
• Comfortable navigating ambiguity and driving clarity in fast-moving projects
• Attention to detail, works well under pressure, strong ownership mindset, and an instinct to follow through without being asked
• Bonus points: familiarity with payment processing systems, HubSpot or other CRM, project management, or customer onboarding workflows

What Success Looks Like

• Achieve a target reduction in implementation cycle time through the adoption of automated workflows and AI-assisted tools.
• Maintain high customer satisfaction scores (CSAT) during the onboarding process by delivering consistent, high-quality, and on-time go-lives.
• Demonstrate operational excellence by successfully managing a higher volume of concurrent implementations compared to baseline, without requiring additional headcount.
• Facilitate a seamless and accurate handoff to Customer Success, ensuring 100% of required technical documentation and configuration details are complete at launch.
• Proactively identify and resolve technical roadblocks, contributing to the development of a scalable, repeatable implementation playbook.

Our Benefits

• Enjoy generous PTO and sick leave, because we believe in balance.
• Fuel your days with free snacks and paid lunches in the office.
• We've got your health covered with Major Medical Health Insurance.
• Stay nourished with food vouchers and plan for your future with savings funds.
• Unlock stock options and own a piece of our success!
• Work with the best tools and equipment, setting you up to thrive.
• And the best part? Endless growth opportunities await you as we rapidly expand!

If you're passionate about driving change in the FinTech landscape and being part of a company that is shaping the future of digital payments, we invite you to explore opportunities with Paystand.

We understand that no candidate is perfectly qualified for any job. Experience manifests in diverse ways, skills are transferable, and passion is a powerful driver. Your journey and skills are unique, and we value the richness that diverse perspectives bring to our team.

More than a resume, we prioritize a genuine commitment, impactful contributions, and the ability to thrive in our dynamic, collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within this role. If your experience aligns closely with what we're seeking, we encourage you to apply.

We celebrate the belief that diversity in backgrounds and thoughts fuels better problem-solving and fosters more creative thinking. Our commitment to adding new perspectives to the team reflects our dedication to innovation and inclusivity.

Your journey is important to us, and we look forward to the possibility of welcoming you to our team at Paystand. Feel free to reach out; we can't wait to hear from you.

Most of our roles are onsite. Positions that are eligible for remote or hybrid work arrangements will be clearly indicated in the job posting.

For roles based in Mexico, only resumes submitted in English will be considered.#LI-Onsite