Billing Team Lead — Contract-to-Invoice

Lloyd's Register Group; Veracruz; On-site; MXN 420,000 - 660,000; Full time

Job summary

Lloyd’s Register is hiring a Billing Team Leader to manage a small Contract to Invoice team in Veracruz, responsible for in-service contract setups, service orders, and timely invoicing in line with SLAs.

The role requires a Bachelor’s degree and prior team leadership in billing or contract administration, with strong analytical abilities and process improvement focus. Office presence required 5 days a week at our Veracruz location.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Commerce or related discipline.
• Experience leading or supervising a team in contract administration, billing, service delivery, order management or operational support.
• Solid knowledge of contract-to-invoice processes, including billing, credit notes, service orders and contract management.
• Strong analytical and problem-solving skills with ability to identify root causes and implement solutions.
• Ability to manage priorities, deliver against SLAs/KPIs and support team performance.
• Experience identifying and implementing process improvements within a team.

Responsibilities

• Manage a small team of Contract to Invoice specialists, ensuring activities are completed within agreed turnaround times and quality SLA/KPIs.
• Ensure the team sets up, amends and maintains In-Service contracts in ByD.
• Ensure specialists process Credit Notes in accordance with client contracts and approvals.
• Ensure invoicing is processed in accordance with client contracts and country requirements.
• Address pre-billing queries, monitor and resolve backlog, and perform root cause analysis.
• Coordinate across countries to align processes and maintain documentation.
• Maintain Country Billing Bibles to support consistent processes.
• Suggest improvements and work with the Global Process Owner on new implementations.
• Perform housekeeping tasks in ByD to keep system data accurate.
• Build relationships with Commercial, Service Delivery, In-Service Finance and other teams.

Skills

Team leadership

Contract-to-Invoice

Billing processes

Analytical thinking

Prioritization

Process improvement

Coaching & development

Stakeholder management

Education

Bachelor’s degree in Business Administration/Finance

Tools

SAP ByD

Job description

Lloyd’s Register is hiring a Billing Team Leader to manage a small Contract to Invoice team in Veracruz, responsible for in-service contract setups, service orders, and timely invoicing in line with SLAs.

The role requires a Bachelor’s degree and prior team leadership in billing or contract administration, with strong analytical abilities and process improvement focus. Office presence required 5 days a week at our Veracruz location.