Bilingual Treasury Services Associate

JP Morgan Chase

México

On-site

MXN 430,000 - 720,000

Full time

2 days ago

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Job summary

JP Morgan Chase in Mexico is seeking a Client Service Associate to support client service delivery by handling incoming calls, emails, and account maintenance requests, ensuring client needs are reviewed and addressed. You will collaborate with Client Service, Sales, Product, Implementation, and Operations to maintain service quality and deliver a seamless end-to-end experience.

The role emphasizes risk management, accurate record-keeping in Navigator, and using data to identify process

Qualifications

Graduate of a business-related course.
Proven client service experience.
Fluent written and spoken English and Spanish.
Strong verbal, written, and interpersonal communication skills.
Keen attention to detail and accuracy.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Strong organizational and decision-making skills across multiple applications.

Responsibilities

Support clients via calls and emails on inquiries and account maintenance.
Escalate complex issues and coordinate with internal teams to resolve them.
Analyze client activity to identify process improvements and opportunities to increase efficiency.
Record interactions and assist with risk documentation and internal partnerships.