Bilingual Remote Customer Support Specialist

Goodleap; Guanajuato; A distancia; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Goodleap is seeking a Customer Support Specialist to join a fully remote team supporting Cancún, Quintana Roo. You will be the first point of contact for customers, delivering timely, accurate assistance across digital channels to ensure satisfaction.

The role requires a customer-centric mindset, clear communication, and the ability to resolve inquiries with empathy while collaborating with a global team to uphold service excellence. Growth-minded colleagues and ongoing training are provided.

Formación

• Customer service mindset and problem-solving skills.

Responsabilidades

• Serve as the primary point of contact for customers via digital channels.
• Resolve inquiries with timely, accurate, and empathetic assistance.
• Contribute to customer satisfaction and loyalty by delivering outstanding support.

Descripción del empleo

Goodleap is seeking a Customer Support Specialist to join a fully remote team supporting Cancún, Quintana Roo. You will be the first point of contact for customers, delivering timely, accurate assistance across digital channels to ensure satisfaction.

The role requires a customer-centric mindset, clear communication, and the ability to resolve inquiries with empathy while collaborating with a global team to uphold service excellence. Growth-minded colleagues and ongoing training are provided.