Bilingual Remote Customer Support Specialist

Goodleap; El Salto; A distancia; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Goodleap is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, providing exceptional assistance and resolving inquiries through digital channels.

You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support, collaborating with a global team dedicated to outstanding service and

Formación

• Experience handling customer inquiries across digital channels.
• Strong verbal and written communication.
• Ability to multitask and stay organized.

Responsabilidades

• Serve as the first point of contact for customers.
• Resolve inquiries with timely and accurate responses.
• Provide empathetic support to enhance satisfaction and loyalty.

Conocimientos

Customer service

Communication

Empathy

CRM

Herramientas

CRM software

Descripción del empleo

Goodleap is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, providing exceptional assistance and resolving inquiries through digital channels.

You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support, collaborating with a global team dedicated to outstanding service and