Bilingual Project Coordinator, Ops & SOPs (Mexico City)

Crisis24 Group; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Job summary

Crisis24 Group in Mexico City is seeking a Project Coordinator to support the Operations Program Manager, coordinating operational projects and client service delivery in the region. The role maintains SOPs, workflow documentation, and playbooks for a fast-paced, 24/7 security operations environment.

The coordinator works closely with leadership and operational teams to ensure teams have the documentation, tools, and resources needed to perform effectively and stay aligned with regulatory

Qualifications

• Must be bilingual in English and Spanish.

Responsibilities

• Coordinate project activities, schedules, deliverables, timelines, and stakeholder communications to support operational objectives and client needs in the region.
• Develop, maintain, and continuously improve SOPs, workflow documentation, operational playbooks, and process guides.
• Ensure documentation remains current and reflects operational changes, technology enhancements, new processes, regulatory requirements, and industry best practices.
• Support case management procedures, escalation protocols, reporting requirements, client communication standards, dispatch procedures, and operational systems through clear, accessible documentation.
• Monitor project milestones, risks, dependencies, and operational issues while maintaining accurate status reports and action trackers.
• Support Operations leadership with presentations, executive summaries, operational assessments, project documentation, and risk reports.
• Identify process gaps, performance trends, and opportunities to improve operational readiness and service delivery.
• Reinforce operational standards, accountability, quality expectations, and process compliance across teams.
• Ensure operational initiatives remain on track through proactive follow-up, coordination, and communication across departments.
• Facilitate meetings, document action items, communicate decisions, and ensure completion of assigned tasks and project deliverables.

Skills

Bilingual: English and Spanish

Job description

Crisis24 Group in Mexico City is seeking a Project Coordinator to support the Operations Program Manager, coordinating operational projects and client service delivery in the region. The role maintains SOPs, workflow documentation, and playbooks for a fast-paced, 24/7 security operations environment.

The coordinator works closely with leadership and operational teams to ensure teams have the documentation, tools, and resources needed to perform effectively and stay aligned with regulatory