Bilingual Lead Management Supervisor - Hybrid (Mexico City)

Zebra-Technologies; Ciudad de México; Hybrid; MXN 550,000 - 750,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies is seeking a Lead Management Supervisor for our Marketing Contact Center in CDMX. This hybrid role requires onsite presence at least 3 days per week and close collaboration with sales teams, channel partners, and distributors to meet marketing revenue goals.

You will lead a MCC team, drive SLA achievement, perform lead quality checks, and provide ongoing coaching. You’ll support campaigns and manage supplier relations and budgets while delivering clear performance readouts to

Qualifications

• Experience guiding a team to meet SLA and revenue goals.
• Ability to define and track KPIs for lead management processes.
• Strong collaboration with sales, channel partners, and IT.

Responsibilities

• Oversee the Marketing Contact Center (MCC) operations and inbound lead handling.
• Coach and develop MCC team with day-to-day supervision and performance feedback.
• Ensure SLAs with the sales team and optimize lead routing and follow-up.
• Serve as the primary point of contact for MCC escalations and issues.
• Perform tele-profiling and data verification to ensure lead quality.
• Support promotions, e-commerce alignment, and digital marketing campaigns.
• Manage supplier relationships and MCC budget; document processes and provide training.
• Deliver performance readouts to management and key stakeholders.

Skills

Lead management

Team leadership

KPI reporting

Stakeholder management

Job description

Zebra Technologies is seeking a Lead Management Supervisor for our Marketing Contact Center in CDMX. This hybrid role requires onsite presence at least 3 days per week and close collaboration with sales teams, channel partners, and distributors to meet marketing revenue goals.

You will lead a MCC team, drive SLA achievement, perform lead quality checks, and provide ongoing coaching. You’ll support campaigns and manage supplier relations and budgets while delivering clear performance readouts to