Bilingual Lead Management Supervisor — Hybrid (CDMX)

Zebra Technologies Enterprise de México, S. de R.L. de C.V.; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

hybrid work

adaptable hours

Summer Flex Fridays

Focus Fridays

annual well-being day

Job summary

Zebra Technologies Enterprise de México, S. de R.L. de C.V. is seeking a Lead Management Supervisor to oversee the Marketing Contact Center. You will qualify inbound leads, coordinate with sales, partners, and IT, and drive lead quality and process improvements.

The role is onsite in CDMX with hybrid work (minimum 3 days in the office per week). You will coach the MCC team, manage SLA adherence, and deliver performance readouts to management.

Qualifications

• Experience leading a marketing contact center or similar team.
• Proven ability to define and track KPIs and SLAs.
• Strong collaboration with sales, partners and IT.

Responsibilities

• Oversee third-party resources in MCC and qualify inbound leads.
• Collaborate with sales, partners, and distributors to hit revenue goals.
• Set goals, report progress, and take corrective action as SME on lead mgmt.

Skills

Leadership

KPI setting

Team coaching

Cross-functional

Education

Bachelor’s degree

Tools

CRM software

Marketing automation

Job description

Zebra Technologies Enterprise de México, S. de R.L. de C.V. is seeking a Lead Management Supervisor to oversee the Marketing Contact Center. You will qualify inbound leads, coordinate with sales, partners, and IT, and drive lead quality and process improvements.

The role is onsite in CDMX with hybrid work (minimum 3 days in the office per week). You will coach the MCC team, manage SLA adherence, and deliver performance readouts to management.