Bilingual IT Support Technician (Junior)

Ultimate Viewpoint; Ramos Arizpe; On-site; MXN 157,000 - 189,000; Full time

Job summary

Ultimate Viewpoint is hiring for an onsite Junior IT Support role in Ramos Arizpe, Coahuila. 1–3 years of corporate IT support experience and fluent English are required.

The role focuses on maintaining user accounts, troubleshooting in Microsoft 365, and handling tickets via Jira or ServiceNow. The position is strictly onsite with immediate responsibilities including hardware and software issue resolution and end-user assistance for international calls.

Qualifications

• 1–3 years of proven IT support experience in a corporate environment.
• Fluent conversational English is mandatory for international technical phone calls.
• Active experience managing user accounts in Active Directory and troubleshooting Microsoft 365 environments.
• Experience using enterprise ticketing systems like Jira or ServiceNow and managing SLAs.
• Experience in onsite support for PCs, laptops, printers, and peripherals.
• Willingness to work 100 percent onsite in Ramos Arizpe.

Responsibilities

• Provide onsite technical support to domestic and international end users.
• Diagnose and resolve software, hardware, connectivity, and configuration incidents.
• Attend, update, and document tickets using enterprise platforms.
• Coordinate with remote support teams via phone or chat in English.

Skills

Conversational English

Onsite support

Education

Technical degree in CS/IT

Tools

Active Directory

Microsoft 365

Jira

ServiceNow

Hardware peripherals support

Job description

Salary. $15,500 pesos net per month plus law benefits. This budget is strictly fixed and non-negotiable. Please do not apply if your salary expectation is higher.

Important notice. This is an onsite Junior position in Ramos Arizpe, Coahuila. We require from 1 to 3 years of verifiable corporate experience in helpdesk or IT support. This vacancy is not open to current students, interns, recent graduates without experience, or residential support profiles.

Conversational English is mandatory. You must be able to maintain technical conversations and provide phone support to international users.

Requirements

• From 1 to 3 years of proven experience providing IT support in an enterprise or corporate environment.
• Fluent conversational English is mandatory for international technical phone calls.
• Active experience managing user accounts in Active Directory and troubleshooting Microsoft 365 environments.
• Proven experience using enterprise ticketing systems like Jira or ServiceNow and managing SLAs.
• Proven experience in onsite support for personal computers, laptops, printers, and peripherals.
• Willingness to work 100 percent onsite in Ramos Arizpe.

Responsibilities

• Provide onsite technical support to both domestic and international end users.
• Diagnose and resolve software, hardware, connectivity, and configuration incidents.
• Attend, update, and document tickets using enterprise platforms.
• Coordinate with remote support teams via phone or chat in English.

Academic Background

Technical degree or university studies in computer science, systems, or IT. Verifiable corporate experience in the field is strictly required.