Bilingual Inside Sales Representative

Native Pest Management; Santiago de Querétaro; Remote; MXN 782,000 - 1,267,000; Full time

Benefits offered by this job

10 days PTO first year

Paid Holidays

Paid Training

Employee Referral Bonus

Aguinaldo Bonus

Job summary

Native Pest Management is seeking a polite and professional bilingual Inside Sales Representative to convert pre-qualified leads into new customers and nurture existing clients. This role is remote only and requires excellent listening and communication skills with an outgoing personality to build instant rapport and drive sales.

Responsibilities include handling inbound/outbound calls, qualifying needs, presenting services, creating accounts, collecting payments, scheduling inspections, and

Qualifications

• Previous inside sales experience is required.
• Strong high-speed Wi-Fi and good microphone/headset.
• Typing test will be conducted; minimum 50 WPM and 90% accuracy.
• Bilingual in English/Spanish is required.
• Ability to calculate basic math.

Responsibilities

• Answers and manages inbound/outbound sales calls.
• Qualify calls, build rapport, determine sales need and provide information on company products and services following call flow guidelines.
• Attain Conversion goals of lead to call and positive action and other performance metrics including booking rate and monthly revenue sold.
• Sells residential pest control services and other services aligned with standard operating procedures.
• Creates service accounts for new customers.
• Collects credit card on auto-pay for all new accounts sold.
• Schedules inspections and/or quality control visits for sales inspectors and technicians.
• Navigating multiple programs simultaneously, entering data real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
• Attain Monthly Development Plan goals regularly.
• Enters lead information into databases accurately.
• Deliver top of the line assistance to current customers with our one-call resolution guarantee.

Skills

Inside sales

Bilingual EN/ES

Typing 50 WPM

Google Suite

Communication skills

Customer service

Tools

Google Sheets

Google Docs

Gmail

Job description

Who We Are:

Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day.

We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2025, as well as the 2021 Better Business Bureau Torch Award for Ethics. These recognitions reflect our commitment to quality and integrity in everything we do. Additional recognitions include:

• Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America
• Named to the Gator100 List of fastest-growing Gator-led companies four years in a row, ranking No. 24 in 2025
• Ranked #1 Pest Control Company in Florida by Top Rated Local™ based on more than 10,000 five-star reviews
• Winner of the 2023 FLCAJ Readers’ Choice Platinum Award for pest control services

Your Opportunity:

We’re looking for a polite and professional Bilingual Inside Sales Representative to join our growing team! You’ll convert pre-qualified leads into new customers and turn existing clients into repeat business. Candidates should be driven, hard-working professionals who have a knack for closing deals. You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build instant rapport and further our business initiative. This position is remote only.

• Answers and manages inbound/outbound sales calls
• Will engage customers in conversation to qualify each call, build rapport, determine sales need and provide information on company products and services following call flow guidelines
• Attain Conversion goals of lead to call and positive action and other performance metrics including booking rate and monthly revenue sold
• Sells residential pest control services and other services aligned with standard operating procedures
• Creates service accounts for new customers
• Collects credit card on auto-pay for all new accounts sold
• Schedules inspections and/or quality control visits for sales inspectors and technicians
• Navigating multiple programs simultaneously, entering data real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation
• Attain Monthly Development Plan goals regularly
• Enters lead information into databases accurately
• Deliver top of the line assistance to current customers with our one-call resolution guarantee

Perks:

• 10 days of paid time (PTO) during the first year
  6 US Holidays (see note below)
• Paid Training
• Employee Referral Bonus
• Aguinaldo Bonus

Specifics

Full-time role (40 hours per week) Schedule: Monday–Friday, 8:00 AM – 5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break. This role WILL require availability for a rotating half-day Saturday shift (8:30 AM–12:30 PM EST), approximately once monthly or more as needed. Note: While three U.S. holidays are fully observed (Thanksgiving, Christmas, and New Years), there may be a need for coverage on other U.S. holidays such as Memorial Day, Independence Day (July 4th), and Labor Day due to high lead volume. This is rotational.

Requirements:

• Previous inside sales experience is required
• Strong high-speed Wi-Fi
• Good microphone/headset
• Exceptional written, verbal, and interpersonal communication skills
• Strong customer service skills
• Must be able to type at a minimum of 50WPM and 90% accuracy. (A typing test will be conducted)
• Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
• Ability to calculate basic math
• Bilingual in English/Spanish is required

Important Application Instructions:

Please answer all screening questions in English. English proficiency is a requirement for this position.

Why Native Pest Management:

• At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida, which will continue to open doors for advancement.
• With over 10,000 five-star reviews across platforms like Google, Yelp, and Angie’s List, our team takes pride in delivering exceptional service that keeps customers coming back and referring us to others. That reputation is a direct reflection of the hard work and professionalism of our staff.
• The pest management industry is rapidly expanding and offers a recession-resistant career path.
• We are committed to providing valuable, comprehensive, and affordable benefits to our employees. Each year, we review our programs to ensure they continue to meet these goals and support our team’s evolving needs.
• We’re committed to your success now and in the future.

This role requires exceptional English language proficiency, with precise pronunciation and highly effective conversational skills, to ensure clear, confident, and professional communication with customers.

What to Expect During the Hiring Process:

Once you submit your application, our HR team may reach out for an initial phone or Zoom interview. Candidates who move forward may then be invited to an additional follow-up interview, via Zoom or GoogleMeet. Applicants must submit a 2–3 minute video recording (or video link) speaking in English. Please introduce yourself and briefly discuss your relevant work experience and skills. We encourage you to speak naturally and conversationally rather than reading from a script, as this helps us better understand your communication style in real-world work situations. Light notes or bullet points are fine, but avoid reading word-for-word. Applications submitted without a video link will not be considered. The application process involves a review, and selected candidates may be invited for a screening or interview which may include a typing test. Applicants unwilling to participate in an interview need not apply. Incomplete applications or those not following instructions will not be considered.

Background Check Statement:

Employment is contingent upon successfully completing a background check, which may include a criminal history verification or equivalent clearance based on the applicant’s country of residence. Any required documentation must be completed within two (2) weeks of the start date.

Native Pest Management is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, or any other status protected by federal or Florida law.