Inbound Sales Representative | Remote

Formulated Automation; Santo Domingo; Remote; MXN 782,000 - 1,155,000; Full time

Job summary

Formulated Automation is seeking an Inbound Sales Representative to join a growing sales team. You will be the first point of contact for potential patients who expressed interest in our client’s audiology services, working remotely with a focus on scheduling appointments with audiologists.

The role emphasizes fast response, empathetic communication, and effective use of CRM tools to drive conversions. A strong track record in phone-based sales and reliable home setup are required.

Qualifications

• Minimum 2 years in phone-based sales or inside sales.
• Strong phone communication and trust-building skills.
• Experience using CRM systems to manage leads and records.
• Ability to handle objections and move conversations to a next step.
• Results-oriented mindset with daily targets.

Responsibilities

• Respond to new inbound leads within 60 seconds during your shift.
• Connect with prospective patients to guide bookings with an audiologist.
• Build rapport with friendly, empathetic conversations.
• Handle objections and close conversations with a clear next step.
• Follow up with leads via calls and texts to maximize appointments.
• Maintain accurate contact information and lead statuses in the CRM.
• Meet daily performance expectations related to responsiveness and bookings.
• Collaborate with the team to ensure a smooth inquiry-to-appointment flow.

Skills

Phone-based sales

CRM proficiency

Communication skills

Empathetic listening

Rapport building

Organizational skills

Time management

Closing conversations

Tools

GoHighLevel

CRM platforms

Job description

Hi there! We are South, and our client is looking for an Inbound Sales Representative!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile.

About The Company

Our client is a U.S.-based healthcare company specializing in audiology, tinnitus management, and hearing care. Through telehealth services and in-person clinics, they help individuals across the United States find solutions for hearing loss, ringing in the ears, and other hearing-related concerns.

The company is focused on making specialized hearing care more accessible while delivering a supportive and personalized experience to every patient.

About The Role

We're looking for a proactive, personable, and results-driven Inbound Sales Representative to join a growing sales team.

In this role, you'll be the first point of contact for potential patients who have already expressed interest in the company's services. Your goal will be to connect with new leads quickly, understand their needs, explain the available services, and help them take the next step by scheduling an appointment with an audiologist.

This is a fast-paced, phone-based sales position where responsiveness, communication, and the ability to build trust are key.

If you enjoy connecting with people, are comfortable working toward sales targets, and thrive in a structured, performance-driven environment, this could be a great fit!

Key Responsibilities

• Respond to new inbound leads within 60 seconds of receiving an inquiry during your scheduled shift.
• Connect with potential patients over the phone, understand their concerns, and guide them toward booking an appointment with an audiologist.
• Build rapport with prospective patients through friendly, empathetic, and professional conversations.
• Confidently handle objections and help hesitant prospects feel comfortable taking the next step.
• Follow up with leads through phone calls and text messages to maximize appointment bookings.
• Maintain accurate contact information, notes, and lead statuses in GoHighLevel CRM.
• Meet daily performance expectations related to response time, conversations, appointment bookings, and appointment attendance.
• Collaborate with the team to ensure a smooth experience from the initial inquiry to the scheduled appointment.

What We're Looking For

Must-Haves

• At least 2 years of experience in phone-based sales, inside sales, or a similar customer-facing sales role.
• Strong communication skills and the ability to build trust and rapport over the phone.
• A warm, patient, and empathetic approach, particularly when speaking with older adults or individuals experiencing health concerns.
• Confidence in handling objections, following up with prospects, and closing conversations with a clear next step.
• Experience using CRM systems to manage leads, track activities, and maintain accurate records.
• Strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
• A results-oriented mindset and comfort working with performance metrics and daily targets.
• A quiet, professional home workspace and reliable internet connection.

Nice to Have

• Previous sales experience in healthcare-related industries such as audiology, dental care, LASIK, medical aesthetics, Medicare, or similar services.
• Experience using GoHighLevel or other CRM and dialing platforms.
• Experience working with inbound leads and high-speed lead response processes.

Working Schedule & Requirements

• Location: Remote
• Employment Type: Full-time
• Schedule: Monday to Friday
• Available Shifts:
• 8:00 AM - 5:00 PM Eastern Time (ET)
• 8:00 AM - 5:00 PM Pacific Time (PT)
• This position requires full-time commitment and availability during the assigned shift. Candidates must be able to dedicate their professional working hours exclusively to this role.

You'll be joining a growing team where your work has a direct impact on helping people access specialized hearing care.

This is an opportunity to combine your sales skills with meaningful conversations, build relationships with prospective patients, and contribute to a company focused on improving people's quality of life.