Bilingual Inbound Support – Immigration Law (Guadalajara)

Human Links; Región Centro; Presencial; MXN 142.000 - 193.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stable on-site position

Structured training

Cross-border exposure

Supportive supervision

Descripción de la vacante

Humanlinks is seeking a bilingual Inbounder to support an immigration law firm in Guadalajara. The role handles high-volume inbound calls from U.S.-based clients, conducts initial intake, and schedules consultations while ensuring confidentiality and accuracy.

On-site in Guadalajara, you will use CRM systems to log interactions, coordinate with legal staff in Texas, and follow SOPs to provide compliant information and timely follow-up. Excellent communication is essential.

Formación

• Fluent in English and Spanish.
• Previous experience in customer service, call center, intake, or administrative support (legal or immigration experience is a strong plus).
• Excellent communication, active listening, and de-escalation skills.
• Highly organized, detail-oriented, and reliable.
• Comfortable using digital tools: email, calendar, CRM systems, and softphone/VoIP.

Responsabilidades

• Answer inbound calls daily from U.S.-based clients.
• Conduct initial intake: collect basic information, verify eligibility, and document caller needs.
• Schedule consultations and send required forms or instructions.
• Provide clear, compliant responses to frequently asked questions (no legal advice).
• Log all interactions accurately and confidentially in internal CRM systems.
• Return 100% of voicemails by end of business day.
• Support case coordination between clients and the legal team in Texas.
• Maintain strict confidentiality and data security at all times.
• Follow SOPs with precision and consistency.

Conocimientos

Bilingual English/Spanish

Customer service

Active listening

De-escalation

CRM systems

Communication skills

Herramientas

CRM systems

Softphone/VoIP

Descripción del empleo

Humanlinks is seeking a bilingual Inbounder to support an immigration law firm in Guadalajara. The role handles high-volume inbound calls from U.S.-based clients, conducts initial intake, and schedules consultations while ensuring confidentiality and accuracy.

On-site in Guadalajara, you will use CRM systems to log interactions, coordinate with legal staff in Texas, and follow SOPs to provide compliant information and timely follow-up. Excellent communication is essential.