Bilingual Guest Experience Specialist, Travel & Hospitality

Landing, Inc.; Ciudad de México; Híbrido; MXN 168.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers

Health insurance

Parking onsite

Travel perk

Growth opportunities

Vacation days

Descripción de la vacante

Landing, Inc. is seeking a Bilingual Travel Experience Agent to serve as the voice of Landing for guests, handling calls, emails, and chats before, during, and after their stay. You will coordinate move-ins/move-outs and own issues until resolved, maintaining clear follow-up with guests, hosts, and properties.

You will work in English daily with teams across the US from our Polanco office in Mexico City. This role offers growth in hospitality operations and customer experience.

Formación

• Fluent English required; resumes and applications must be in English.
• 1+ year of customer service experience (call center, hospitality, travel, or similar).
• Clear, friendly communication by phone and in writing.
• No fear of the phone, including calls with upset guests.
• Organized and comfortable juggling several tools at once in a fast-paced environment.
• Tech-savvy: familiar with Mac, Google Drive, and Excel.

Responsabilidades

• Answer guest calls, emails, and chats quickly and clearly.
• Coordinate guest move-ins and move-outs at Landing apartments.
• Own apartment issues until they're resolved, following up with guests, hosts, and properties.
• Create and assign tickets, and log every interaction with clear notes.
• Share property knowledge and the value of Landing so guests stay with us longer.

Conocimientos

Fluent English

Customer service experience

Clear communication

Calm under pressure

Organized multitasking

Herramientas

Mac

Google Drive

Excel

Descripción del empleo

Landing, Inc. is seeking a Bilingual Travel Experience Agent to serve as the voice of Landing for guests, handling calls, emails, and chats before, during, and after their stay. You will coordinate move-ins/move-outs and own issues until resolved, maintaining clear follow-up with guests, hosts, and properties.

You will work in English daily with teams across the US from our Polanco office in Mexico City. This role offers growth in hospitality operations and customer experience.