Bilingual Customer Success Specialist - Electronics (Hybrid)

Molex; El Salto; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Molex is seeking a Customer Success Representative (Electronic Manufacturing) to join our team in Mexico. You will nurture customer relationships, coordinate with Sales, and ensure accurate order processing to support production plans.

In this role, you will work with SAP and Salesforce Service Cloud, handle inquiries, review documents, and provide timely updates. A bilingual mindset and strong organization are essential to deliver world-class service.

Formación

• Advanced bilingual (Spanish/English) required.
• Bachelor's degree in Economics or Business Administration or Industrial Engineering or related field.
• Availability for hybrid work.
• Customer-facing experience in a manufacturing/logistics EMS environment.
• Proficient with Microsoft Office suite.

Responsabilidades

• Interact with customers daily via email, phone, and Salesforce Service Cloud.
• Support Order Management: pre- and post-order activities with accuracy and pricing checks.
• Collaborate with Sales to provide a unified message and value to Molex and customers.
• Manage order changes in SAP and compile schedule agreement reports from SAP.
• Attend team meetings and trainings to support the CX team and share input.
• Suggest process improvements and participate in constructive idea-challenge sessions.

Conocimientos

Bilingual English/Spanish

Customer-facing

Communication skills

Organizational skills

Time management

MS Office

Educación

Bachelor's in Economics/Business Admin

Industrial Engineering related

Herramientas

SAP

Salesforce

Descripción del empleo

Molex is seeking a Customer Success Representative (Electronic Manufacturing) to join our team in Mexico. You will nurture customer relationships, coordinate with Sales, and ensure accurate order processing to support production plans.

In this role, you will work with SAP and Salesforce Service Cloud, handle inquiries, review documents, and provide timely updates. A bilingual mindset and strong organization are essential to deliver world-class service.