Bilingual Customer Care Specialist (Remote/Hybrid)

Capgemini; Ciudad de México; Híbrido; MXN 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Descripción de la vacante

Capgemini, acting on behalf of a major U.S. insurer client, seeks a Customer Care Agent to support agents through submission and service processes. You will coordinate information, provide timely updates, and ensure requests progress through established workflows.

You will join a growing team from the ground up, contributing to meaningful work and building a long-term career in a dynamic, collaborative environment. A flexible schedule is required for this role.

Formación

• 1-3 years of experience in Customer Service, Call Center, Operations, or a related field.
• Strong English communication skills, both written and verbal.
• Experience in a high-volume, process-driven environment; insurance or regulated industries is a plus.
• Comfortable using CRM systems, workflow tools, and other business applications.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Customer-focused, proactive, and able to follow established processes while elevating when needed.

Responsabilidades

• Serve as a key point of contact for agents, providing updates, gathering information, and coordinating next steps.
• Manage follow-ups, documentation, and submissions to keep requests moving efficiently.
• Execute high-volume workflows using established processes, maintaining accuracy and service quality.
• Maintain records and activity updates in CRM and workflow systems.
• Partner with Internal teams such as Underwriting, Claims, and Policy Support to coordinate requests and resolve issues.
• Handle agent inquiries professionally, escalating matters requiring specialized/licensed expertise.

Conocimientos

Customer Service

Call Center

Operations

CRM Systems

Workflow Tools

Multitasking

Herramientas

CRM

Workflow Tools

Descripción del empleo

Capgemini, acting on behalf of a major U.S. insurer client, seeks a Customer Care Agent to support agents through submission and service processes. You will coordinate information, provide timely updates, and ensure requests progress through established workflows.

You will join a growing team from the ground up, contributing to meaningful work and building a long-term career in a dynamic, collaborative environment. A flexible schedule is required for this role.