Bilingual Complaints Analyst I — Global Quality

Johnson & Johnson Co.; Ciudad Juárez; In loco; MXN 260.000 - 380.000; Tempo pieno

Descrizione del lavoro

Johnson & Johnson in Ciudad Juarez, Mexico, seeks a bilingual Complaints Analyst I (Temporary 12 months) to manage product complaints and ensure regulatory reporting accuracy. The role involves reviewing calls, faxes and emails, documenting investigations, and closing cases per global standards.

Responsibilities include developing dashboards, coordinating with global teams, and maintaining quality system compliance across FDA, ISO, and CMDCAS requirements.

Competenze

• Must be highly proficient in reading, writing, and speaking English.
• Close to completion of college career or recently finished or equivalent experience in relevant sciences.
• Preferably with 0–2 years of quality, manufacturing, or regulatory experience in medical devices or regulated industry.
• ASQ certification, Six Sigma, and Process Excellence knowledge are a plus.

Mansioni

• Handle complaint management (Entry, Follow ups, Product Analysis, Closure).
• Maintain the complaint database and establish reports for review and regulatory decisions.
• Develop dashboards and reports to ensure timely processing of complaints.
• Code events with required information for regulatory decisions and closure.
• Support cross-functional teams including Marketing, R&D, Customer Service, and Technical Services.

Conoscenze

English proficiency

Multitasking

Critical thinking

Formazione

College degree or near completion in CS/Engineering/Physical/Bio/Natural sciences

Strumenti

ASQ certification

Six Sigma experience

Process Excellence tools

Descrizione del lavoro

Johnson & Johnson in Ciudad Juarez, Mexico, seeks a bilingual Complaints Analyst I (Temporary 12 months) to manage product complaints and ensure regulatory reporting accuracy. The role involves reviewing calls, faxes and emails, documenting investigations, and closing cases per global standards.

Responsibilities include developing dashboards, coordinating with global teams, and maintaining quality system compliance across FDA, ISO, and CMDCAS requirements.