Quality & Complaints Analyst II — 12-Month Temp

Johnson & Johnson Co.; Ciudad Juárez; On-site; MXN 260,000 - 380,000; Full time

Job summary

Johnson & Johnson's MedTech division in Ciudad Juarez seeks a Complaints Analyst Technician II (Temporary 12 months) to investigate customer complaints and perform product analysis in line with Quality processes.

The ideal candidate will balance administrative tasks with hands-on operations, possess basic English, and show initiative, adaptability, and a proactive mindset to support regulatory compliance and continuous improvement.

Qualifications

• Experience with quality processes and failure analysis.
• Knowledge of inventory management and continuous improvement is preferred.
• Good communication and ability to work with cross-functional teams.

Responsibilities

• Investigate customer complaint root causes and document findings.
• Coordinate meetings to report failures and implement corrective actions with PET/manufacturing teams.
• Ensure compliance with Johnson & Johnson Quality System and external regulatory standards.

Skills

Collaboration

Communication

Problem solving

Detail‑Oriented

Documentation

Office admin

Process improvement

Education

High School diploma or technical graduate

Job description

Johnson & Johnson's MedTech division in Ciudad Juarez seeks a Complaints Analyst Technician II (Temporary 12 months) to investigate customer complaints and perform product analysis in line with Quality processes.

The ideal candidate will balance administrative tasks with hands-on operations, possess basic English, and show initiative, adaptability, and a proactive mindset to support regulatory compliance and continuous improvement.