Bilingual Client Onboarding Senior Analyst (EN/Mandarin)

01830 Citi-Info, S. De R.L. De C.V.; Xico; On-site; MXN 600,000 - 900,000; Full time

Job summary

Citi-Info, S. De R.L. De C.V.

is seeking a Client Onboarding Sr Analyst to lead complex onboarding tasks and ensure accurate documentation and compliant account setup. The role involves coordinating with multiple teams, delivering high-quality service, and maintaining strong risk controls in a dynamic environment. The position requires deep attention to detail, bilingual communication (English, Mandarin), and the ability to coach junior staff while handling cross-functional relationships.

Qualifications

• 5-8 years of experience in documentation review, account maintenance and related cash products preferred.
• Good interpersonal communication skills with internal and external partners.
• Clear and concise written and verbal communication skills.
• Demonstrated project management including financial cost management.
• Advanced execution skills and ability to work under pressure while maintaining controls.

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Focuses on timely and accurate delivery of all account opening functions and customer service resolutions.
• Manages day-to-day onboarding and maintenance processing, with cross-functional collaboration.
• Drives risk management practices and ensures effective controls within the team.
• Identifies opportunities to streamline procedures and improve service quality.

Skills

Documentation review

Account maintenance

Cash products

Project management

English proficiency

Mandarin Chinese

Stakeholder management

Risk controls

Education

Bachelor's degree or equivalent

Job description

Citi-Info, S. De R.L. De C.V.

is seeking a Client Onboarding Sr Analyst to lead complex onboarding tasks and ensure accurate documentation and compliant account setup. The role involves coordinating with multiple teams, delivering high-quality service, and maintaining strong risk controls in a dynamic environment. The position requires deep attention to detail, bilingual communication (English, Mandarin), and the ability to coach junior staff while handling cross-functional relationships.