Bilingual Banking Client Service Specialist

Citigroup Inc.; Ciudad de México; On-site; MXN 420,000 - 860,000; Full time

Job summary

Citigroup Inc. is seeking a Bi-Lingual Client Service Officer in Mexico City to serve as the primary contact for high net worth clients post onboarding.

You will collaborate with Banking teams to deliver high-touch service, process complex requests, and mitigate risks while maintaining client relationships. The role requires English and Spanish fluency, 5–8 years of relevant experience, and solid knowledge of banking, investments and credit products.

Qualifications

• Bilingual - English and Spanish written and verbal required.
• 5–8 years of relevant experience in client service.
• Strong organizational and time management skills.
• Excellent interpersonal skills across levels.
• Strong problem solving and data analysis abilities.
• Attention to detail with client-facing operations.
• Knowledge of banking, investments and credit products.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Serve as the primary client contact post onboarding to drive client satisfaction and relationships.
• Partner with Sales Teams to drive servicing and engagement with clients.
• Manage servicing for high net worth clients, assessing requests for urgency and risk.
• Participate in client visits and perform service quality check-ins.
• Handle high-value client transactions: wires, loan draws, branch requests, deposits, transfers.
• Evaluate and mitigate risks on complex multi-leg client requests.
• Engage with clients when fraud is identified and secure accounts.
• Coordinate account maintenance and updates to client information.
• Communicate important notifications and enforce banking policies.
• Contribute to process improvements to enhance client experience and operating model.
• Escalate feedback and ensure timely resolution across channels.

Skills

Bilingual English/Spanish

Experience 5-8 years

Organizational skills

Interpersonal skills

Problem solving

Attention to detail

Client facing

Banking products knowledge

Education

Bachelor's degree or equivalent

Job description

Citigroup Inc. is seeking a Bi-Lingual Client Service Officer in Mexico City to serve as the primary contact for high net worth clients post onboarding.

You will collaborate with Banking teams to deliver high-touch service, process complex requests, and mitigate risks while maintaining client relationships. The role requires English and Spanish fluency, 5–8 years of relevant experience, and solid knowledge of banking, investments and credit products.